Hatch is a Y-Combinator (AirBnB, Zapier, Stripe, DoorDash) alumni start-up that is changing the game for high-consideration companies. We provide businesses a platform and tools to talk with customers, gain their trust and win their business.
Your ongoing objective is to ensure client success, that Key Performance Indicators (KPIs) are met and client desired results are achieved; culminating in an increased client retention rate, active usage, and improved customer value.
With that said, the majority of your efforts will be conducted via phone, webinar, and email.
Our ideal Front End Engineer will be responsible for:
Job Title: Customer Success Manager (CSM)
Employment Type: Full Time Only (no contract or part time)
Reporting Relationship: This position reports into the CEO/COO (currently)
Location: Richmond, VA
Travel: Little to none (possibly 1-2x/year for trade shows)