Data Operations Specialist

We’re looking for a Data Operations Specialist to join our team in Richmond, Virginia.
opportunity

The Opportunity

The Data Operations Specialist will partner with their Customer Success Manager to understand, evaluate and execute on customer specific communication strategies.

This includes but is not limited to understanding customer CRM systems and specifications; manually pulling and importing contact data from CRM systems into Hatch; recognizing inconsistencies with data and surfacing any concerns to their CSM and Data Manager; executing on customer campaign launches daily; learning and building advanced search queries for specific audience targeting.

The Data Operations Specialist will be comfortable with repetitive tasks, highly organized and efficient with managing multiple tasks and comfortable working in a fast paced environment.

This person will be included in customer strategy conversations and be expected to quickly translate customer requirements into execution plans alongside their CSM.

who-we-are

Who We Are

Hatch is a Y-Combinator (AirBnB, Zapier, Stripe, DoorDash) alumni start-up that is changing the game for high-consideration companies. We provide home improvement businesses a platform and tools to talk with customers, gain their trust and win their business.

We offer competitive compensation and benefits, including paid time off and medical, dental, and vision. In addition, we offer the unique opportunity to fine tune your startup skillset within a hyper growth SaaS company.

We are a team of passionate, driven, customer obsessed people who strive to provide the best solution for our customers and are guided by our 10 Hatchitudes. We take pride in providing not only the best product, but the best experience for our customers. We thrive in chaos and will not settle for anything less than the best and so should you.

What to Expect

First 30 Days
In Your First 30 Days
Meet with members from the data/eng/product team to understand how the software works, why, and common use cases.

Meet with service members to see a user in action, gaining a better understanding of our customers.

Understand our clients - sitting in on, and listen to/watch dozens of sales presentations and implementation calls to best understand prospect and client wants, common questions.

Begin owning customer accounts alongside your CSM to manage daily tasks and oversee strategy execution.
After 90 Days
After 90 Days
Work independently to manage and execute on customer initiatives

Manage a full book of business alongside your CSM to execute customer strategies

Understand Hatch’s most common communication playbooks and recognize when a customer is falling outside of the recommendations and highlight that the CSM

Work closely with the Integrations team to recommend opportunities for automation and process improvements

 

Position Details

Skills

  • Familiarity with SaaS systems
  • Ability to work in a face paced environment
  • Ability to manage multiple daily tasks
  • Ability to communicate clearly and concisely
  • Ability to take complex customer problems and translate into execution tasks using software tools 
  • Ability to learn quickly
  • Ability to recognize and recommend process improvements

Job Title: Data Operations Specialist
Reporting: This position reports to the Head of Product
Employment Type: Full Time Only (no contract or part time)
Location: Richmond, VA
Travel: Little to none