Integrations Product Manager

We’re looking for a Integrations Product Manager to join our fast growing team.
About Hatch
Our product team is small but mighty - we’ve built a great culture where everyone works together toward a common objective.

Hatch is a Y-Combinator (AirBnB, Zapier, Stripe, DoorDash) alumni start-up that is changing the game for high-consideration companies. We provide businesses a platform and tools to talk with customers, gain their trust and win their business.

Job Description
In this role, you will oversee all aspects of our Hatch product related to client and product integrations.

This includes the discovery, implementation, and maintenance of integrations and our integration clients on time, within budget, and within scope.

Keys to Success
The Integrations Product Manager will make strategic decisions with the Director of Product on how to prioritize new integration partners, the development of our integrations marketplace and how to uphold our existing partnerships.

In addition to customer integrations, the Integrations PM will also partner directly with our Director of Business Development for new partner integrations for marketing and customer acquisition channels. The successful candidate will work directly with the Director of Product, CTO and Engineering team. He or she will also learn and glean from Client Success and Sales Team.

What to Expect in Your First 30, 90 and 180 days

30 Days
30 Days
Meet with members from the product/sales/cst team to understand how the software works, why, and common use cases.

Meet with service members to see a user in action, gaining a better understanding of our customers.

Understand our clients - sitting in on, and listen to/watch dozens of sales presentations and implementation calls to best understand prospect and client wants, common questions.

Sit with pm/product/engineers to understand the current process.

Understand product road map and plan out current workload.
90 Days
90 days
Understand clear product roadmap and project related to your work.

Work with and help manage projects related to your work.

Develop a detailed project plan to monitor and track progress.

Manage changes to the project scope, project schedule and project costs using appropriate verification technique.

Report and escalate to management as needed.
180+ Days
180+ Days
Own and manage specific projects.

Ensure that all projects are delivered on-time, within scope and within budget.

Measure project performance using appropriate tools and techniques.

Be seen as the go-to person for all things product management and integrations.

 

What We're Looking For 👀

Our ideal Integrations Product Manager has:

  • Proven working experience in product management, specifically in SaaS and/or start up environments
  • Excellent internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Strong working knowledge of Jira, Trella, Asana and other relative applications 
  • Project Management Professional (PMP) / PRINCE II certification is a plus
  • Bachelor’s Degree in appropriate field of study or equivalent work experience

Responsibilities

  • Coordinate internal resources and third parties/vendors
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Ensure resource availability and allocation
  • Develop a detailed project plan to monitor and track progress
  • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
  • Measure project performance using appropriate tools and techniques
  • Report and escalate to management as needed
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation
  • Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels
  • Track project performance, specifically to analyze the successful completion of short and long-term goals
  • Meet budgetary objectives and make adjustments to project constraints based on financial analysis
  • Develop comprehensive project plans to be shared with clients as well as other staff members
  • Use and continually develop leadership skills
  • Perform other related duties as assigned

Employment Type: Full Time Only (no contract or part time)
Reporting Relationship: This position reports into the Head of Product 
Location: Richmond, Virginia
Travel: Light to Medium (2-4x per Year)