Hatch has built the world’s most powerful Customer Engagement software for SMBs. Our mission is to help SMBs and sales teams Connect, Care and Convert more Customers. How do we do that? We provide the only SMS-Led software that automates SMB customer engagement throughout any point in the customer journey.
You will be hands on in all aspects of user experience developments including: gathering and understanding business & user needs, creating information architecture diagrams, building out detailed annotated wireframes, high/low fidelity prototypes and a wide range of strategic UX/Product deliverables.
Create detailed wireframes, information architecture diagrams, mental models, personae, usability testing stimulus, site maps, storyboards, user flows and high / low fidelity prototypes along with a wide range of UX assets and deliverables. Work closely with team leads to drive best digital experiences through all phases of product development, ship, and iterate. Effectively act on feedback, user testing results and learning’s to improve assets, products and services. Brainstorm, ideate, and iterate as needed. Work in collaboration with key project team members, including user experience researchers, product owners, tech leads, developers, strategy, PM, and visual design. Be a passionate advocate for the user, ground ideas in data driven solutions by partnering with our User Experience Research team to incorporate customer insights and principles throughout the creative process. Ensure adherence to design best practices, standards, brand consistency.
Our ideal teammate lives and breathes our Hatchitudes and has the following: