We are very metrics driven and hold ourselves to a high level of accountability. We are comprised of a team of passionate, motivated individuals who are committed to bettering the sales and customer experience for high consideration products. In addition to this, our core values are important traits for this role.
Hatch has built the world’s most powerful Customer Engagement software for SMBs. Our mission is to help SMBs and sales teams Connect, Care and Convert more Customers. How do we do that? We provide the only SMS-Led software that automates SMB customer engagement throughout any point in the customer journey.
Our ideal teammate lives and breathes our Hatchitudes:
Have Grit: Building an amazing company that delivers amazing products and brings value to the world, takes perseverance and grit. Don’t give up on your first, second, third or 10th try.
Ownership: Own everything you do - all the time. Be accountable and finish what you start. Don’t point the finger. Don’t make excuses. Don’t pass the buck.
Be Invaluable: In other words, always be thinking about how to bring value. Every conversation and interaction with internal and external customers, you should be striving to bring value to that person or customer.
Be Downright Obsessed with Making Every Customer Successful: Make it your job, regardless of what your job title is. Think about things differently. Bring issues to the table, ask questions and help make things right, regardless of what your job title is.
Be a Learner: Have a thirst for learning and improving, ALWAYS. Strive to get better and always be improving.
Come with Solutions: Think about the problem or challenge and present solutions, don’t expect others to solve it for you.
Be Passionate About What You Do: You can convey that passion in a professional way, but care deeply about your work and be passionate about everything you touch.
Have Urgency in What You Do: If you’re lazy or comfortable with the status quo, you suck.
Be Collaborative: If you are an expert, bring your expertise. If you aren’t BUT you can support, listen and take in the experts feedback so you can help them accomplish their goals. Collaboration is a mindset that takes self awareness for EVERY situation.
Have a Positive and Optimistic Approach: Half the battle is looking at challenges through a different lense - approach everything through a positive and optimistic lense, where solving problems aren’t impossible and everything IS possible.