Senior UX Designer

We’re looking for a talented Sr. UX Designer to join our fast-growing team in Richmond, Virginia.
Group 2257
We may be biased, but Hatch is the most beautiful AND powerful conversation platform on Earth.

Hatch has built the world’s most powerful Customer Engagement software for SMBs. Our mission is to help SMBs and sales teams Connect, Care and Convert more Customers. How do we do that? We provide the only SMS-Led software that automates SMB customer engagement throughout any point in the customer journey.

Group 2252
In this role, you'll help us continue to iterate on our platform and keep our UX/UI top of class.

You will be hands on in all aspects of user experience developments including: gathering and understanding business & user needs, creating information architecture diagrams, building out detailed annotated wireframes, high/low fidelity prototypes and a wide range of strategic UX/Product deliverables.

Group 2250
You'll be tasked with transforming ideas, business opportunities, research and creative vision into tangible assets that provide clear, usable, useful and desirable outcomes for users.

Create detailed wireframes, information architecture diagrams, mental models, personae, usability testing stimulus, site maps, storyboards, user flows and high / low fidelity prototypes along with a wide range of UX assets and deliverables. Work closely with team leads to drive best digital experiences through all phases of product development, ship, and iterate. Effectively act on feedback, user testing results and learning’s to improve assets, products and services. Brainstorm, ideate, and iterate as needed. Work in collaboration with key project team members, including user experience researchers, product owners, tech leads, developers, strategy, PM, and visual design. Be a passionate advocate for the user, ground ideas in data driven solutions by partnering with our User Experience Research team to incorporate customer insights and principles throughout the creative process. Ensure adherence to design best practices, standards, brand consistency.

What to Expect in Your First 30, 60, 90 Days

30 Days
30 Days
Meet with members from product, CS, and design teams to understand how the software works, why and common use cases. Act on feedback, user testing results and learnings to improve assets, products and services. Work on understanding our clients and how design impacts them. Brainstorm, ideate, and iterate as needed. Work in collaboration with key project team members, including user experience researchers, product owners, tech leads, developers, strategy, PM, and visual design.
90 Days
90 days
Solve problems conceptually in collaboration with the broader interactive team, including marketers, UX / UI, and developers.
Wireframe solutions/concepts with direction from Head of Design and Product.
Wireframe solutions/concepts that are in line with overall goals and objectives of business unit.
Effectively assist Head of Design on all relevant priorities to Product.
Coordinate with the sales/marketing team to create and distribute sales collateral.
Leverage interviews, testimonials, demos and user interviews to meet the needs of the target audience.
180 Days
180 Days
Effectively take user interview knowledge and apply to new product and or enhancement efforts.
Deliver a complete storyboard for features/epics and product concepts.
Effectively relay concepts to the rest of the product and design team.
Be seen as a go-to for problem solving.
Be able to identify problems/challenges/opportunities for improving user experience while driving value for our user base.


What We're Looking For 👀

Our ideal teammate lives and breathes our Hatchitudes and has the following:

  • 3+ years UX / Interaction experience designing consumer facing applications, websites and mobile experiences.
  • Ability to simplify and turn complex interactions into intuitive user experiences.
  • Exceptional skills in ideation, sketching, concepting, brainstorming, and UX asset production.
  • Ability to create low fidelity usable prototypes.
  • Fluency with design tools, most notably Sketch, Invision, Figma and/or other UX & prototyping software.
  • Knowledge of the capabilities and limitations of HTML, CSS, JavaScript, and agile product development.
  • Experience designing responsively across devices
  • Strong communication skills.
  • Clear and confident communicator with an affinity for visual storytelling.
  • Portfolio showing breadth of UX Design work.
  • BFA/BA preferred.

Additional Job Details

  • Location : Richmond, VA (preferred) / Washington D.C.

  • Employment Type : Full Time Only (no contract or part time).

  • Reporting Relationship : This position reports into the Head of Design.

  • Travel : Light (1x per Quarter)