The Director of Customer Success role will be the fearless leader for our Customer Success Team (Customer Success Managers, Onboarding Success Managers, and Customer Support), developing and instilling the overarching strategy for our entire CS department for new and existing customers.
You’ll be joining a quick moving, Agile product and engineering team committed to providing the best experience for our customers.
You will work to identify what is needed by our engineering and product team to ensure customer success with the Hatch software. Once you get that information, you will be translating them into actionable development and engineering tasks for APIs, integrations, and any other custom setup needed for our customers to be successfully onboarded with Hatch. You will handle inbound account requests from customers and sit in on implementation/onboarding calls to get insights on how to make the process much smoother.