We're looking for a technical support analyst to assist our customer success and implementation teams in creating an amazing customer experience.
We boast a lower than industry average churn rate, but we are always on the hunt for ways to get that even lower. This role will play a huge part in that by responding to customer problems, and helping them solve any issues that arise.
Hatch is a Y-Combinator (AirBnB, Zapier, Stripe, DoorDash) alum SaaS start-up that is solving the communication problem that exists between home improvement businesses and homeowners.
We offer competitive compensation and benefits, including paid time off and medical, dental, and vision. In addition, we offer the unique opportunity to fine-tune your startup skillset within a hyper-growth SaaS company.
We are a team of 30+ passionate, driven, customer-obsessed people who strive to provide the best solution for our customers.
We are guided by our 10 Hatchitudes and take pride in providing not only the best product but the best experience for our customers. We thrive in chaos, won't settle for anything less than the best, and enjoy taking a super cheesy team picture every now and then.
Job Title: Tier I Technical Support Analyst
Employment Type: Full Time Only (no contract or part-time)
Location: Our main office is located in Richmond, Va., but remote is okay!