Who we serve

The Hatch app empowers service businesses and their call centers to grow revenue through one simple concept: better communication. In particular, it is designed for businesses that:

  • Have a strong inbound lead model
  • Have a call center or sales team
  • Use a CRM
  • Communicate frequently and individually with a high volume of contacts
  • Are looking to increase appointments, sales, upsells, reviews, and referrals.

Here are our most common industries and use cases.

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Home improvement

When home improvement businesses automate their outreach with Hatch, they see a higher percentage of the leads they’re paying make it through to the bottom of their funnel—not just to sale but to loyal customer.

Home improvement businesses that use Hatch

  • Roofing
  • Siding
  • Windows
  • Doors
  • Solar
  • Kitchen remodelers
  • Bath remodelers
  • Gutters
  • Painting

Popular home improvement brands that use Hatch

  • ABC Seamless
  • Bath Fitter
  • Bath Planet
  • CertaPro
  • Re-Bath
  • Reborn Home Solutions
  • Renewal by Andersen
  • Sunpower
  • Newpro Home Solutions
  • Window Nation
  • Window World

Home improvement brands that partner with Hatch

  • Angi
  • BCI Acrylic
  • Contractor Appointments
  • CraftJack
  • HelloProject
  • HomeAppointments
  • HomeBuddy
  • HomeYou
  • Hover
  • improveit360
  • James Hardie
  • Jobber
  • JobNimbus
  • JobProgress
  • LeadPerfection
  • Leap
  • MarketSharp
  • Modernize/QuinStreet
  • Owens Corning
  • Pella
  • Porch
  • Remodeling.com
  • ServiceTitan
  • Thumbtack

Home services

While there is much overlap between home improvement and home service businesses, the former is more focused on making changes to a home or property to enhance its performance and appearance, while the latter is geared more toward repairs and maintenance.

 

Home service businesses that use Hatch

  • HVAC, plumbing, electrical 
  • Lawn care
  • Cleaning
  • Repairs

Popular home service brands that use Hatch

  • Apex Service Partners
  • Legacy Service Partners
  • Turnpoint

Popular home service brands that partner with Hatch

  • Angi
  • Contractor Appointments
  • CraftJack
  • HelloProject
  • HomeAppointments
  • HomeBuddy
  • HomeYou
  • Hover
  • improveit360
  • James Hardie
  • Jobber
  • JobNimbus
  • JobProgress
  • LeadPerfection
  • Leap
  • MarketSharp
  • Modernize/QuinStreet
  • Porch
  • Remodeling.com
  • ServiceTitan
  • Service Nation
  • Thumbtack
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Call centers

Many businesses that see success with Hatch have call centers with 3+ people. But call centers can’t just be “call” centers anymore. Homeowners want to connect with businesses differently. If you aren’t combining automation with text, email, and voice - you’re missing 90% of the market.

Hatch’s messaging, automation, collaboration, and reporting features transform these call centers into contact centers and revenue powerhouses.

Who uses Hatch?

Whether in roofing or HVAC, real estate, or mortgage, Hatch can be used by multiple roles within a company or call center.

Office administrators

Hatch makes customer communication so easy that we often see office administrators take on sales responsibilities and even get promoted to sales positions. They use Hatch to monitor inbound leads, schedule appointments, and pass information along to reps who are barely in the office.

Sales reps

The bread and butter of Hatch for sales reps is automated outreach. If you want to get more appointments, sales, and upsells, you have to engage personally with leads, prospects, and existing customers. But this is impossible for reps to keep up with manually.

Put the tracking and outreach portion of that on autopilot, and all that’s left for them to do is engage with the people responding back. Now they can hit their goals.

Sales and marketing managers

Sales and marketing managers can use Hatch to perform sales rep functions like lead outreach, quote follow-up, customer engagement, and review/referral requests if they’d like. But most often, they use the shared workspaces to oversee conversations. This allows them to fill in gaps when needed, provide training and feedback, and route conversations to reps best fit for the task.

They also use campaign templates and reporting metrics to hold reps accountable, report on KPIs, and set goals.

Owners and executives

Hatch doesn’t just make it easy for sales and marketing managers to deliver reports on KPIs and ROI to owners and executives; it also makes it easy for those reports to be positive.

Higher productivity, higher revenue, and higher ROI at lower costs means higher customer and employee retention and stable, predictable business growth.

1,000+ businesses trust Hatch to improve their contact rates and increase sales.

One tool for all your customer outreach and communication.