A grounded look at AI CSRs in 2026: what’s practical, what’s working, and what’s driving results.
AI has never been louder, but in 2026, the real question for home services teams is simple: Does it actually work in day-to-day operations?
Service businesses are looking for AI CSRs that are practical, measurable, and tied directly to higher set rates, reduced workload, and a better customer experience.
Our new 2026 State of AI CSRs breaks down:
- The real AI workflows driving results (from consolidating voice/SMS/email to filtering out 30–50% of junk calls)
- What early adopters of Voice AI are seeing as they shape the next wave of customer engagement
- How teams are using a human-in-the-loop model to boost performance and speed while keeping CSR roles focused on high-value work
Download it today to see what’s working, and what’s next, for AI CSRs driving efficiency and revenue for top teams.
