With over 12 lead sources bringing in new leads and a CRM full of contacts collecting dust, Bath Solutions Etc was looking for an efficient way to increase conversion and LTV on their contacts. With Hatch's automated outreach and AI CSRs, they were able to achieve:
- 6% increase in set rate
- 33% increase in engagement rate
- While reducing the burden on their contact center
"My call center no longer has to worry about intercepting every single lead that comes in, and we're also nurturing those customer relationships all the way through their journey."
Get the full story from their Marketing Director.
