The AI communication platform for service businesses
Scale conversion, not headcount, with AI CSRs across voice, SMS, and email.
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Trusted by 2,000+ service brands raising the bar
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$1-$10M Revenue
$10-$50M Revenue
$50-$100M Revenue
$100M+ Revenue
Turn your customer communication into a revenue engine
For service businesses, communication is everything. Hatch ensures every conversation is a catalyst for satisfaction, conversion, and growth.
Handle every call without adding overhead
Hatch is among the first AI communications platforms to integrate OpenAI's GPT-Live-1 directly into Voice AI. Your AI CSRs pick up every call, tell a lead from a vendor, and book the job on your live calendar.
Convert more leads into revenue
AI engages every new lead instantly, and delivers consistent, personalized follow-up that increases bookings and closed jobs.
See the real impact of your AI
Track appointments, sales, and performance across AI and humans so you always know what’s working, what’s not, and the ROI you’re getting.
Increase efficiency so your team can scale
Scattered tools increase cost and complexity. Hatch unifies voice, SMS, and email into one platform for clarity, control, and scale.
You don't have to go find new leads. Just take care of the ones who already want to do business with you.
- Matt Tyner, CMO
AI that works the way service businesses work
Scaling customer communication takes more than scripts and software. Hatch gives you hands-off AI with hands-on control.
Powered by GPT-Live-1
Handle every call with AI voice that books, qualifies, and supports 24/7
Voice AI follows your scripts and tone, with warm transfers, complete transcripts, and natural, low-latency interactions across every call.
Deliver instant, 24/7 responses across SMS and email
AI doesn't just reply—it manages full conversations and books appointments, moving every lead forward without manual follow-up.
Perfect every interaction with AI trained around your business
Not all AI is accurate. Fine-tune every detail so your AI stays on brand, compliant, and focused on outcomes, not just responses.
Architect a brand-defining customer journey
Design and coordinate SMS, email, and voice journeys that nurture leads, re-engage customers, and drive conversion across every stage.
One workspace for human CSRs, AI, and managers to work together
Conduct, review, and hand off conversations in one place, with the performance metrics you need to strengthen ROI and operational visibility.
VOICE AI DEMO
Talk to Hatch Voice AI
An AI agent will call you within a minute. Just remember, this is a demo—your agent can be fully customized to fit your business needs.
Lead the next decade of AI-driven service operations
Great service brands combine operational excellence with customer experience. AI should enhance that, not replace it.
Hatch integrates with your CRM, lead sources, marketing tools, and scheduling systems so your team and AI can operate in one cohesive layer.
The strongest service brands pair AI's speed with human judgment to deliver consistent, brand-defining customer experiences.
AI drives revenue when implemented right. Hatch provides enterprise-grade infrastructure and playbooks that embed AI into your processes.
Join the service brands accelerating revenue with AI
AI is redefining how service teams work. Here’s how top brands are shifting to faster, smarter, revenue-driving conversations.
Just over the last month, we booked 123 leads that we otherwise would not have answered with Hatch AI. That's real revenue on the board.
- Rich Jordan, CEO
We've nearly tripled our conversion rate on after-hours and overflow calls in just a matter of months.
- Reyn Rogers, Director of Strategic Growth
We grew over 30% last year and we didn't add any people to do all that work.
- Jason Dowdy, COO
Our Voice AI is asking the questions that we don't, and we're closing deals from it.
- Rowdy Boling, VP of Sales & Marketing
There's inflection, there's empathy. Denise asks the right questions to get to the real problem and we didn't even prompt her to.
- Adrianne Gosselin, Director of Marketing
Our CSRs aren't chasing leads anymore. The AI does all of that so they can focus on the ones ready to buy.
- Kelly Mesaris, VP of Operations
Hatch has been vital in our ability to grow as a company. It's not just helped us scale, but uncovered opportunities we would have missed.
- Stephanie Bradley, Marketing Director
Last year, out of the rehash follow-up team, we closed over $7 million worth of business.
- Matt Tyner, CMO
We have about $70 million in the last 12 months that has passed through Hatch.
- Bri Skiffington, Founder & CEO
Real results from Hatch customers
3xhigher set rate
*Peaden · after-hours & overflow calls · 2026
20%revenue lift
*Pella · down market, no added headcount · 2026
$80ksaved annually per AI agent
*High Ground · avoided headcount · 2025
*These metrics are self-reported case study results voluntarily provided by customers. They are not intended to guarantee or promise any same or similar result.
FAQs
Hatch is an AI communications platform that answers every call, text, and email that comes in (inbound leads, support requests, vendors, and spam) and schedules and tracks them in one dashboard, so your team stays focused on the conversations worth their time. AI CSRs qualify, book, and follow up 24/7, and know when to hand off to a person if needed.
Yes. Hatch AI CSRs work 24/7 across voice, text, and email, so the lead who calls at 10pm gets answered, qualified, and booked even when your office is closed. That means if someone calls you late on a Sunday night, the Hatch AI communications platform schedules them in your system before your competitors open Monday morning.
Hatch pricing is a platform fee plus usage, on annual plans paid monthly per location across three tiers: Standard, Pro, and Enterprise. Every tier includes the full Hatch AI communications platform: AI agents, campaigns, compliance tools, and dedicated support to drive results. Usage is metered on contacts, AI conversations, and messaging volume, and Hatch quotes based on your locations.
A traditional answering service takes a message and passes it on. Hatch, an AI communications platform built around AI CSRs, does far more: qualifying the caller, answering questions about your services and pricing, booking straight onto the calendar, following your ServiceTitan or dispatch rules, and following up by text and email afterward. Every call is recorded, transcribed, and logged automatically in one platform.
Hatch works with more than 2,000 service brands across roofing, HVAC, plumbing, electrical, remodeling, and generators. High Ground Service Pros schedules 81% of bookable leads with AI, Pella grew revenue 30% without adding headcount, and Crown Roofing & Waterproofing booked $365K in sales in 60 days. Whatever your specialty, Hatch's AI communications platform is built to move a number like that for you too.
Hatch handles the build. The Hatch AI communications platform includes custom AI agent builds, integration setup, campaign workflows, and white-glove onboarding, so setup doesn't fall on your staff. What your team supplies is the business knowledge: what you sell, how you price it, and the rules the AI should follow.
Scale revenue,
not headcount
