Why Hatch?
The modern contact center platform.
A fully integrated, text message lead, customer contact center platform that enables your customer service, inside sales, and marketing departments to communicate with customers along the entire customer journey.
The Customer Communication Gap
Communication is the key to scalability.
At a certain point, you can't just pile on more people to solve the customer communication gap.
Leaders must embrace technology to be efficient and meet their customer's expectations throughout the entire customer journey.
Real business impact
of ignoring the communication gap.
Insufficient Communication
Your teams are stuck manually texting, emailing, and calling prospects and customers – making decisions on which communication channel is best, and when.
Causes Leaky Buckets
Leaks in your sales bucket start to spring up everywhere – from your inbound leads and lead sources to your quote and sales follow-up activities.
Resulting in Slow Growth
The results are a stalled business unable to unlock your sales, customer service, and marketing department potential.
A single platform to drive conversations and revenue.
Hatch is built to solve the communication gap that contact centers face as their business grows. Using a text message-first approach, your entire customer contact center will have the tools to target the right customer and automate communication activities.
Give your team more time to focus on what they do best... talk to customers.
Grow Revenue
Send targeted, personalized messages to set new appointments, follow up with prospects, and upsell existing customers.
Engage & Manage
Shared workspaces for customer care reps, large call centers, and inside sales reps to respond and organize inbound and outbound messages.
Measure & Optimize
Reporting built to measure reply rates, call center reply times, individual campaign performance, and provide individual conversation insights.
Improve your reply rates.
Grow your revenue.
Ready to see how Hatch can get your prospects to respond? Request a demo today.