Pricing built for how service businesses scale
Pricing is platform fee plus usage.
Plans are annual, paid monthly per location.
Platform Includes:
Omnichannel AI agents
Journey campaign automation
Custom campaigns & targeting
Multi-inbox command center
AI setup & support
Performance & ROI reporting
Pricing Plans:
Hatch Standard
For growing teams turning inbound demand into booked jobs.
Automate lead response and follow-up across channels
Manage conversations with AI + humans in one workspace
Integrated workflows with your CRM & lead sources
Hatch Pro
For teams scaling conversion across channels and workflows.
All of the benefits of Hatch Standard, plus:
More contacts, AI convos, and messaging included
Access to custom reporting and marketing blasts
Hatch Enterprise
For complex, high-volume teams that need control and visibility.
All of the benefits of Hatch Pro, plus:
Rich analytics and operational oversight
Designed for multiple locations, divisions, or service areas
Real results from Hatch customers
3xhigher set rate
20%revenue lift
36%cost reduction
*These metrics are self-reported case study results voluntarily provided by customers. They are not intended to guarantee or promise any same or similar result.
The Hatch Platform
Every plan includes the full platform. AI Agents, campaigns, compliance tools, and dedicated support to drive real results.
What’s included
- Trigger sequences across the customer journey
- Native CRM and lead source targeting
- Multi-inbox workspace, organized your way
- Visual boards to manage and handoff conversations
- Best-practice campaign & agent templates
- Built-in compliance across voice, SMS, and email
- Guardrails and permissions for teams and locations
- White-glove onboarding and AI setup
- Account management and custom solutions
- Support via Zoom, email, and in-app chat
- Performance, conversion, and ROI reporting
Join the service brands accelerating revenue with AI
AI is redefining how service teams work. Here’s how top brands are shifting to faster, smarter, revenue-driving conversations.
Just over the last month, we booked 123 leads that we otherwise would not have answered with Hatch AI. That's real revenue on the board.
- Rich Jordan, CEO
We've nearly tripled our conversion rate on after-hours and overflow calls in just a matter of months.
- Reyn Rogers, Director of Strategic Growth
We grew over 30% last year and we didn't add any people to do all that work.
- Jason Dowdy, COO
Our Voice AI is asking the questions that we don't, and we're closing deals from it.
- Rowdy Boling, VP of Sales & Marketing
There's inflection, there's empathy. Denise asks the right questions to get to the real problem and we didn't even prompt her to.
- Adrianne Gosselin, Director of Marketing
Our CSRs aren't chasing leads anymore. The AI does all of that so they can focus on the ones ready to buy.
- Kelly Mesaris, VP of Operations
Hatch has been vital in our ability to grow as a company. It's not just helped us scale, but uncovered opportunities we would have missed.
- Stephanie Bradley, Marketing Director
Last year, out of the rehash follow-up team, we closed over $7 million worth of business.
- Matt Tyner, CMO
We have about $70 million in the last 12 months that has passed through Hatch.
- Bri Skiffington, Founder & CEO
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G2 Awards and Badges
Pricing
Request Pricing
See how the Hatch AI CSR platform turns customer communication into a revenue engine.
- Always-on customer engagement
- Convert more with less
- Lower CAC, higher revenue efficiency
- Enterprise-grade operational efficiency
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FAQs
A platform fee plus usage. Hatch AI customer service pricing runs in three annual tiers paid monthly per location (Standard, Pro, and Enterprise) and usage covers contacts, AI conversations, and messaging. Hatch quotes on your locations and volume. You can request a quote to see how the Hatch AI CSR platform turns customer communication into a revenue engine.
Every Hatch pricing tier includes multichannel AI CSRs across voice, text, and email, journey campaign automation, custom campaigns and targeting, the multi-inbox command center, AI setup and support, and ROI reporting. Pro adds volume, custom reporting, and marketing blasts; Enterprise adds multi-location analytics and oversight.
Plans are priced per location and paid monthly on an annual agreement, so AI call answering cost scales with the number of locations you run. Enterprise is the tier built for multiple locations, divisions, or service areas, and portfolio or franchise agreements get scoped directly, because the structure depends on brands, locations, and volume.
Contacts, AI conversations, and messaging volume. Every Hatch plan is a platform fee plus usage, billed annually and paid monthly per location, with a set amount of each included, and Pro includes more contacts, AI conversations, and messaging than Standard. AI receptionist pricing therefore scales with how much conversation your business actually needs, not how many people you add.
Every Hatch plan is an annual agreement, billed monthly per location. Contract length, the exact billing start date, and renewal or cancellation terms are set deal-by-deal in your agreement, since they depend on your locations, tiers, and start date. Your Hatch rep will confirm these specifics before you sign, so nothing is left ambiguous at go-live.
Yes. Standard, Pro, and Enterprise are built to move between as volume and locations grow, each tier adding contact and conversation capacity on top of the one below. Hatch AI customer service pricing doesn't include a published pilot or trial programme, so scope a starting tier with our sales team.