Customer communication made easy.

Talk to new leads instantly, follow up on every quote, and wow your customers with the Hatch app.

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Hatch in a nutshell

Whether you're targeting leads, prospects, or existing customers, automated outreach is the key.

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 1. Automate your outreach

 Put effective, personalized outreach on autopilot – text, email, and voicemail.

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2. Win
the response

Use our pre-built sequences, proven to increase response rates.

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3. Close
the deal

Get notified and jump in as soon as they respond so you can close the deal.

The features that make the magic happen

  • Problem: Texting, email, and calling across multiple platforms is confusing for customers and your team.
  • Solution: Organize conversations into card-style boards
  • Result: No opportunities fall through the cracks and the customer gets a cohesive experience.

Jump to Workspaces

Problem:  You're spending hours reaching out to leads and quotes prospects with no responses. It's a total time suck.

Solution: Automated, personalized (and effective) outreach  until you get a response. 

Result: More responses and more time to engage with who's responding. 

 

Jump to Campaigns

Building a list in your CRM and having it update automatically takes hours every day.

Hatch's Audience Builder allows you to build a list that will update as contact data matches your chosen criteria.

Finding contacts, building a list, putting them into the right campaign, and routing responses can take hours.

Workflows lets you build a flow, set it, and forget it.

Tabs are an effective way to organize information on a website page when there is a large amount of content that needs to be separated into distinct categories. Label your tabs with one or two words that define each category of information.

When styling your tabs, highlight the selected tab by giving it a color that differs from your unselected tabs, so that it's easy for your visitors to navigate.

Measuring campaign effectiveness and user reply time is critical to your contact center's success – but often times it's difficult to correlate.

With Hatch's reporting, you can measure a campaign's response rate and quality, as well as your team's reply times to make it easy to see the whole picture.

 

 

 

The features that make the magic happen

CAMPAIGNS   |   WORKSPACES    |    AUDIENCE BUILDER    |    WORKFLOWS    |    REPORTING   |    DETAILS
CAMPAIGNS

Perform outreach and follow-up that works.

Effortlessly run messaging campaigns proven to get responses and watch your appointments, sales, upsells, and reviews soar.

How

  • Build from our (proven) pre-built sequences and message templates or from scratch.

  • Multi-touch, multi-day sequences using text, email, and ringless voicemail drop.

  • Outreach and follow-up is automated until the contact responds.

  • Personalize and adjust for specific contacts, holidays, and schedules.

Why

  • Eliminates hours spent making calls and sending messages that don't get responses. You now have the time to engage with those who are responding.

  • After just five minutes, conversion rates with new leads drop 900%.

  • After 20 hours, every additional call you make actually hurts your ability to contact and qualify your lead.

  • Templated sequences are based on how homeowners like to be reached—backed by data.

Hatch easy sequence builder
Easy sequence builder.
Customizable templates in Hatch
Customizable templates.
Automate texts, emails, and ringless voicemails in Hatch
Automate texts, emails, and ringless voicemails.
Across any number of days.
Across any number of days.
Get notified and jump in as soon as they respond in Hatch
Get notified and jump in as soon as they respond.
Ensure sure you're available with Hatch
Specify scheduling preferences.
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We'll help you identify the right campaigns and messaging for your business goals.
Shared, Trello-style conversation tracking boards in Hatch 

Shared, Trello-style conversation tracking boards.

Organize columns however you like in Hatch
Organize columns however you like.
Assign conversations to team members or departments in Hatch
Assign conversations to team members or departments. 
WORKSPACES

Track all your conversations in one place

Organize your contacts into shared, column-style boards so that no opportunities get missed and the customer gets a cohesive experience.

How

  • View each contact's text, call, and email history in one thread. 

  • Organize columns how you like: by stage, goal, rep, and beyond. 

  • Assign, oversee, jump in, or hand off conversations as needed.

  • Use suggested responses for consistent messaging.

Why

  • Multiple conversations across multiple channels and multiple team members gets confusing for your team and your customers.

  • Companies waste 10% of their time reconciling disconnected systems to ensure they’re answering buyer inquiries correctly.

  • Too many conversations fall through the cracks—KPIs go unreached and customers get left hanging.

  • Seize every opportunity and impress customers with your attentiveness.

AUDIENCE BUILDER

Segment and target like a boss

In a matter of clicks, create self-updating contact lists based on any criteria for highly targeted, personalized campaigns.

How

  • Create lists from any data source (your CRM, lead aggregators, and more).

  • Create rules based on any criteria: location, lead status, last appointment, you name it. 

  • Lists will auto-enroll contacts (and remove them) as per your criteria.

Why

  • Combing through your database to come up with even just one list for one campaign is time-consuming and not scalable—let alone several campaigns! 

  • Consumers expect highly personalized outreach based on where they are in the buyer journey.

Create lists from any lead source in Hatch
Create lists from any lead source.
Based your lists on any criteria in Hatch based on your CRM
Save lists based on demographics, purchase history, engagement behavior, and more.
Set removal rules in Hatch

Set removal rules.

Lists will auto-enroll contacts as they meet your criteria in Hatch
Lists will auto-enroll contacts as they meet your criteria.
Audience builder list example in Hatch
Hatch-Workflows-Step-1-Choose-Audience

Easily select your audience and campaign.

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Set the frequency and available times to send.
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Review and launch!

WORKFLOWS

Put your most repetitive tasks on autopilot

Automate repetitive tasks to save time and reduce errors. A consistent, reliable inbound and outbound communication strategy has never been so easy. 

How

  • Set workflows to auto-enroll contacts into lists and campaigns based on your criteria.

  • Route responses to make sure customer communication never gets missed.

  • Use rules to create a specific schedule and frequency or exclude specific days.

Why

  • It's impossible to keep track of who needs a follow-up, when they need it, and for what. Let Hatch do it for you.

  • With workflows, you can stay on top of every new lead, every estimate, every cold or old lead, and every existing customer need—all in a fraction of the time.

REPORTING

Gain the visibility you need for revenue growth

Get a clear picture of rep, channel, and campaign performance so you can train reps, improve customer satisfaction, harness your top-performing channels, and set measurable goals.

How

  • View response rates, reply times, sales by campaign, and more.

  • Easily identify top-performing communication channels, reps, and campaigns.

  • Conversation insights help you understand the content and outcomes of customer interactions.

Why

  • When you can quantify your results, you can set and track KPIs to meet your business goals.

  • Measurable performance makes for accurate forecasting and predictable revenue growth.

  • Visibility into ROI helps you identify where to allocate your budget for maximum returns.

Sales breakdown by campaign.

Sales reporting by campaign.

Engagement breakdown
Engagement channel breakdown with response rate and tips.
Responses by device, reply times, and engagement tips.
Responses by device, reply times, and engagement tips.
Sales breakdown with leaderboards and sales tips.
Sales breakdown with leaderboards and sales tips.

The details that matter

INTEGRATIONS |    SUPPORT    |    COMPLIANCE
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INTEGRATIONS

Seamlessly connect your CRM and lead sources

Hatch partners and integrates with the leading players in the home services industry to make setup – and success – easy.

View all integrations

  • Lead sources: Angi, ActiveProspect, BluePagesPro, Boostpoint, Buyerlink, Caddie, Contractor Appointments, CraftJack, EverConnect Direct, Everconnect Marketplace, Facebook, HelloProject, Home Appointments, HomeYou, Modernize, Porch, QuinStreet, Thumbtack, SolarReviews

  • CRMs: Acculynx, CertaOne, Hubspot, improveit360, Jobber, JobNimbus, JobProgress, LeadPerfection, Marketsharp, MetricWise, Microsoft Dynamics, Salesforce, ServiceTitan

  • Other: WordPress, Zapier, Builder Funnel

  • View all our integrations

SUPPORT

Cruise with confidence in your investment

We walk you through every step of your journey so you can get set up easily, create successful campaigns, and get all of your needs met.

More

  • Your onboarding specialist will get your account and integrations set up.

  • You'll get complete training on how to use Hatch.

  • We'll recommend campaigns and messaging based on best practices and your business goals.

  • You'll have ongoing access to the support team at any time.

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COMPLIANCE

Protect your brand

We make sure you stay industry-compliant so you can get the best results with your campaigns. 

More

  • You'll get a 10-digit long code phone number for the most cost-effective texting campaigns.

  • We'll take care of A2P (application-to-person) brand registration with your carrier(s).

  • Stay compliant to ensure the highest deliverability and throughput.

  • Work with our experts to modify campaign language and achieve the best results.

Put it all together, and Hatch is a win for everyone

A well-fed funnel

More appointments, sales, upsells, reviews, and referrals.

Happier employees

Hitting KPIs and getting responses with less work—very gratifying.

Higher ROI

Higher ROI on your sales, marketing, and customer support investments.

Increased revenue

Higher ROI and more customers = more revenue and business growth.

Hatch produces tangible results

After just 1 month of using Hatch to follow up with our Angi leads, our lead-to-estimate rate went from 5% to 25%.

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Bath Fitter of San Diego Mark Groveman

We’ve doubled our sales in general. Our whole sales approach has been completely revolutionized by using Hatch.

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Havasu Solar Levi French

We increased our overall set rate to 6-7% with Hatch, and I can directly attribute $6.5 million to this app.

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Matrix Basement Systems Chris Hove

Improve your response rates, grow your revenue.

The Hatch app makes it easy. Request a 15-minute demo today.

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FAQs about Hatch

What is Hatch?

Hatch is a customer communication platform that enables service-based businesses to streamline their communication with their leads, prospects, and customers.

Is Hatch a CRM?

Hatch is not a CRM. You connect it to your CRM so that you can create campaigns, audiences, and workflows based on the details about your contacts—all of which are stored in your CRM. Think of Hatch as the communication arm of your CRM.

Is Hatch a lead aggregator?

Hatch is not a lead aggregator, but it integrates with the top lead aggregators in the home improvement and home services industries so that you can be the first to reach your leads and more effectively nurture them through your sales funnel.

Hatch allows you to get more out of the investments you’re making into your lead aggregator(s).

How does Hatch texting work?

The Hatch app allows you to communicate with contacts via text, email, and ringless voicemail all in one place. You can send automated texts as well as engage in real-time text conversations right within the Hatch app.

Is Hatch a mobile app?

Hatch is both a desktop and mobile app, so you can perform all of the same operations using your phone or computer.