Turn every conversation into revenue
A walkthrough of Hatch's solutions and the capabilities that power them.
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OUTCOMES
Outcomes that scale with you
More conversion
From deliberate, best-practice communication at every stage
Higher revenue
Never let a conversation drop—follow through to close
Greater efficiency
Handle more without adding headcount or answering services
Simplified scale
Standardize performance across teams, locations, and channels
SOLUTIONS
Solutions across the customer journey
AI CSRs help to increase conversion and reduce manual work at every stage—from first call to repeat business.
24/7 Call Handling
Answer, triage, book to protect CSR time.
Speed to Lead
Instant, persistent follow-up to increase set rates.
Missed Calls
Turn missed calls into booked appointments.
Estimate Follow-up
Consistent follow-up to close more deals.
Lead Nurture
Monetize your database and maximize marketing ROI.
Customer Care
Reduce no-shows and scheduling chaos.
Customer Recontact
Reactivate customers and keep memberships on track.
Marketing Blasts
Run high-volume promos that actually convert.
How Hatch works
AI handles volume and consistency, your team handles nuance and closing.
Trigger
When a customer calls, replies to outreach, or meets campaign criteria—AI engages instantly, 24/7.
Engagement
AI qualifies, books, answers questions, handles objections according to your rules.
Escalation
AI transfers to a human if needed, with full context (spoken summary if voice call).
Completion
AI dispositions the conversation and keeps Hatch, CRM, and downstream systems in sync.
Real results from Hatch customers
Results
3xhigher booking rate
20%revenue lift
80%manual work reduction
$80kannual savings potential per AI
*These metrics are self-reported case study results voluntarily provided by customers. They are not intended to guarantee or promise any same or similar result.
PLATFORM DEMO
See Hatch in action
From new lead to booked appointment, here's how it works.
PLATFORM CAPABILITIES
The technology behind the results
Enterprise-grade AI built into the foundation, not bolted on top.
Voice AI
AI voice agents for inbound and outbound calls
Messaging AI
AI SMS and email for both inbound and outbound
Knowledge Engine
AI trained on your business, scripts, and brand voice
Data Bridge
2-way CRM sync and native lead source integration
Journey Builder
Targeted outreach sequences at every stage
Command Center
Mission control for AI and human operations
ROI Reporting
See what's working across AI and human teams
AI Embed
Guided setup with continuous expert support
PLATFORM COMPARISON
How Hatch compares
See how Hatch stacks up against other AI providers and answering services
Join the service brands accelerating revenue with AI
AI is redefining how service teams work. Here’s how top brands are shifting to faster, smarter, revenue-driving conversations.
Just over the last month, we booked 123 leads that we otherwise would not have answered with Hatch AI. That's real revenue on the board.
- Rich Jordan, CEO
We've nearly tripled our conversion rate on after-hours and overflow calls in just a matter of months.
- Reyn Rogers, Director of Strategic Growth
We grew over 30% last year and we didn't add any people to do all that work.
- Jason Dowdy, COO
Our Voice AI is asking the questions that we don't, and we're closing deals from it.
- Rowdy Boling, VP of Sales & Marketing
There's inflection, there's empathy. Denise asks the right questions to get to the real problem and we didn't even prompt her to.
- Adrianne Gosselin, Director of Marketing
Our CSRs aren't chasing leads anymore. The AI does all of that so they can focus on the ones ready to buy.
- Kelly Mesaris, VP of Operations
Hatch has been vital in our ability to grow as a company. It's not just helped us scale, but uncovered opportunities we would have missed.
- Stephanie Bradley, Marketing Director
Last year, out of the rehash follow-up team, we closed over $7 million worth of business.
- Matt Tyner, CMO
We have about $70 million in the last 12 months that has passed through Hatch.
- Bri Skiffington, Founder & CEO
FAQs
Hatch is an AI communications platform designed to increase conversion and reduce manual work at every stage, from first call to repeat business. Its AI customer service software handles customer conversations and the work that follows them. For example, its AI CSRs answer, qualify, book, and add any outcomes to your CRM, so your team has access to all the information, anytime, anywhere.
Modern AI customer service software covers voice, text, and email, all in one integrated system. Hatch runs Voice AI on inbound and outbound calls, Messaging AI on text and email, and Command Center over the top, so your team can access customer information all in one place instead of hunting through three separate inboxes.
Yes, and that's the design. Hatch AI CSRs take the volume from first response, qualification, booking, and follow-up, while your CSRs take only the conversations that qualify for that added personal touch. AI CSRs transfer live calls with a spoken summary attached so when you do need human intervention, they have all the information they need. For example, High Ground Service Pros schedules 81% of bookable leads with AI.
A customer communication platform can answer every call and message, filter out what isn't a lead, and book what is, so your team stops sorting and starts closing. Hatch AI customer service software reports a 3x CSR productivity increase and 48 hours a week saved per AI agent.
Hatch sells the whole platform in three tiers. Standard covers lead response, AI and human conversation management, and CRM workflows. Pro adds contact and conversation volume plus custom reporting and marketing blasts. Enterprise adds the analytics and oversight a business running multiple locations needs. Every tier includes the same AI customer service software, so we can scale with you.
One multichannel customer communication platform means a portfolio owner sees every location in a single dashboard instead of a dozen separate reports. Leads, conversions, and trends by division are tracked under one roof, cutting the manual work and errors of pulling data together by hand, and standardizing the customer experience across every location.
Scale revenue,
not headcount
