NEW: Hatch Now Integrates with Yelp!

For home service businesses, responding to new inquiries fast—whether phone leads or message leads—is critical. That’s why we integrate directly with key lead sources across the industry, and why we’re excited to add another powerful channel to the list: Yelp.

This integration helps you scale conversion and customer satisfaction with a consistent, repeatable process, fueling sustained growth as your business moves through each stage of scale.

Read on to learn more.

Hatch + Yelp: A long-awaited integration

Yelp is one of the most popular lead sources among service businesses, and for good reason:

• Yelp sees over 76 million unique visitors per month, with home services being one of the most searched categories.
• Over 85,000 new requests for projects and other messages are sent to businesses on Yelp every day.
• 83% of users hire or buy from a business they found on Yelp.
• 86% of Yelp searches are for a product or service, not a specific business—meaning users have a need, but don't know where to go. 

But on such an effective channel, competition is strong. Plus, customer expectations are higher than they've ever been. You need to be actioning those leads immediately and nurturing them over time if you want to convert more leads, stand out as a brand, and maximize your return on every marketing dollar. That’s where Hatch comes in. 

How it works

With the Hatch + Yelp integration, Hatch’s AI CSRs help you work leads faster and smarter, for both your message inquiries and call leads. They cover the full customer journey, including:

• Instant response: Answer messages and pick up calls right away, 24/7, to qualify and book them. No leads slip through the cracks.
• Follow-up and nurture: Keep the conversation going: Confirm appointments, follow up on estimates, share project updates, and more—automatically and at scale.
• Memberships and recurring services: Once the initial service is completed, build customer loyalty with outreach for maintenance services, memberships, and additional services.

By standardizing these workflows, service businesses get a scalable way to convert more opportunities and build loyalty. Larger organizations also gain the operational structure required to ensure consistency, compliance, and service quality across every location and department.

Results

By pairing Hatch’s AI-first, customer-centric playbok with Yelp’s high-intent leads, home services business can unlock:

• Higher set rates: Consumers are often vetting multiple companies at once. Picking up or responding first dramatically increases the chances of setting an appointment. Plus, for leads that go cold, you can launch slippage campaigns to win them back.
• Higher close rates: Up to 70% of deals do not close in the home. With estimate follow-up agents, you can follow up on recent, aged, and even canceled estimate appointments to increase close rates. Greater long-term value: Beyond the initial job, Hatch makes it easy to re-engage past customers through memberships, upsells, and special promotions, fueling long-term revenue and repeat business.
• Operational efficiency: Standardized follow-up and booking workflows help small teams do more with less, while giving larger organizations the consistency and controls needed to operate reliably across multiple locations.
• Stronger Yelp presence: Response times are displayed in your Yelp listing, so the faster you respond, the more leads you can attract. Offering a better, faster customer experience positively impacts your Yelp performance.

If you were searching for services on Yelp, who would you reach out to first? The business that responds in 3 hours? Or 10 minutes. (Note that the smallest increment of time that will show on a Yelp listing is 10 minutes.)

Real success

One of our customers, Swiftpro HVAC, doubled their Yelp response rate from 29% to 60% by implementing Hatch. Founder and CEO Tyler Griffin shared the following:

“On our AI agent’s first night alone, it booked two appointments from our Yelp leads, which we sold the next morning. I’ve been amazed at how much better our AI agent is than we are at getting our leads to respond, and how that helps our team to focus on other aspects of the customer experience.” 

Catch the full success story here.

Maximize your Yelp ROI with Hatch AI

Yelp is a powerful lead engine, but your ROI depends on how quickly and effectively you work each opportunity. And as your business grows, even the best CSRs can’t keep up with every message, call, and follow-up.

That’s where Hatch’s AI-first playbook shines, making communication faster, more consistent, and more personalized at scale, and creating a repeatable framework that supports businesses as they grow.

The result? A better experience for customers, more revenue captured from every lead you earn, and stronger acceleration through each stage of growth.

Get started with Yelp + Hatch

Ready to elevate your Yelp ROI? Harness the power of Hatch to turn more inquiries into loyal customers and fuel scalable growth for your business.

👉 Hatch users, reach out to your Account Manager here.
👉 Non-Hatch users, book a platform walkthrough here.