How SwiftPro Doubled Their Yelp Response Rate with Hatch AI
SwiftPro's Yelp response rates went from 29% to 60% and led to two sales in the first 24 hours.
SwiftPro’s AI bots are masters at getting the response
In a recent call with their Hatch Account Manager, SwiftPro Founder and CEO Tyler Griffin volunteered feedback about how their AI bots are masters at getting customers to respond.
Here is what he said:
“I have been amazed to see that the AI agents are more successful than our humans—including me—in getting customers to talk.
We cannot get people to reply. But AI, my gosh, it's like they're writing love letters. I've been astounded to see how much more effective their messages are, whether that’s by giving more detail or more thorough answers.
When we turned our AI agent on, we had two appointments booked through it on the first night. I went out the next morning and sold them.
So it’s working. We want to refine it, but we do already see its effectiveness with the messaging and responses especially, as that has been a big pain point for us. And that allows my team to focus on other aspects of customer engagement.”
Swiftpro’s Yelp response rate doubled in under two months, rising from 29% to about 60%.
“The AI…my gosh, it’s like it’s writing love letters.”
A deeper dive
About SwiftPro
SwiftPro HVAC is a family‑owned, Northern Virginia-based service company founded by Tyler Griffin that offers fast, reliable HVAC, plumbing, and handyman solutions—with a strong focus on integrity, transparent pricing, and treating customers like neighbors.
How they're using Hatch
SwiftPro has several campaigns set up in Hatch, including:
- Speed to lead
- Instant outreach for 8+ lead sources, to improve set rates
- Sales follow-up
- For recent estimates and canceled estimate appointments, to help improve close rates
- Aged lead follow up
- For leads who never booked an appointment
- Upcoming appointment reminders
- To reduce no-shows and improve the customer experience
Hatch sends out multi-channel, multi-day outreach sequences specific to each of the above touchpoints, until a customer responds.
When a customer responds, their AI agent jumps in to engage them in conversation, qualifying them and booking their appointment.
Integrations
SwiftPro has Hatch integrated with their CRM ServiceTitan as well as their lead sources, including Angi, Modernize, Google LSA, Yelp, and more.
Turn conversations into revenue with Hatch AI CSRs
Find out how you can use Hatch AI CSRs across SMS, email, and voice to turn conversations into revenue. Request a personalized demo below.