Convert, close, & retain more in 67% less time with Hatch & ServiceTitan

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The most powerful combination for the trades

Automate and accelerate crucial conversations across the customer journey.  No list imports, no missed opportunities.

  • Appointment booking and confirmation
  • Estimate follow-up
  • Job updates and follow-ups
  • Recurring services and memberships

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Get started with ServiceTitan & Hatch

Increase conversion
with personalized messaging

Detailed targeting and customizable AI empower you with hands-off yet personalized outreach, from lead to loyal customer.

  • New and aged leads
  • Quoted or canceled prospects
  • Current customers and members
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Satisfy & scale with conversational AI

Train and control your bots unlike any other AI on the market, to:

  • Qualify and route leads
  • Book and reschedule appointments
  • Follow up on estimates and jobs

Save time with hands-free booking

Hatch is the only AI with ServiceTitan calendar integration.

  • Supports arrival windows
  • Hands-off for you
  • Hassle-free for customers
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Optimize with full-picture reporting

Use granular and big-picture reporting to standardize processes, measure ROI, and achieve tangible growth.

  • Rep, bot, channel, and campaign performance
  • Hatch-attributed appointments, sales, and revenue
  • Response rates, opt-out rates, response times, and more.

“With Hatch we’ve been able to standardize and scale our sales follow-up, dramatically increasing revenue."

TurnPoint-Logomark-Blue Brian Duncan TurnPoint Director of Sales Enablement

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Accurate campaigns

Syncs every 15 minutes so your automation is tied to real-time contact activity through the day.

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One source of truth

View all of your Hatch communication and campaign activity right within ServiceTitan.

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Zero hassle

Self set-up that you can pause, activate, and edit whenever you need to.

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Higher returns

Turn the wealth of data in your ServiceTitan CRM into revenue for your business.

Experience the power of Hatch AI + ServiceTitan.

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Hatch + ServiceTitan integration FAQs

What is the Hatch + ServiceTitan integration?

Hatch offers a native integration with ServiceTitan that you can activate on your own within the Hatch App. This integration is bidirectional, meaning ServiceTitan shares contact data with Hatch and vice versa.

What is ServiceTitan?

ServiceTitan is a field service management system. What is field service? This is any service performed “in the field” aka away from the office and on client property. For home improvement and home services businesses, this includes consultations, estimates, repair and maintenance, troubleshooting, inspections, and more. 

ServiceTitan’s field service management system is a software that brings together all of the tools and resources needed for field service businesses to carry out their operations efficiently. This includes scheduling, dispatching, invoicing, sales, marketing, reporting, and more.

Why integrate ServiceTitan with Hatch?

While ServiceTitan helps you to carry out all of your “behind the scenes” operations efficiently, Hatch helps you to carry out all of your customer-facing activities efficiently. Normally, you’d have to switch back and forth between these two platforms to get the whole picture of a project, contact, or campaign. With an integration, however, the two platforms share data so you can view information and complete tasks all in one place, keep more accurate records, and take your efficiency to the next level.

When you can get more done in less time and with fewer resources, you put yourself in a position to maximize your ROI while also providing exceptional customer experiences.

What data can I sync between Hatch and ServiceTitan?

You can sync just about any field data you want between Hatch and ServiceTitan. Here are some main buckets and examples:

  • Jobs (status, number, type, ID, etc.)
  • Estimates (status, value, subtotal, etc.)
  • Appointments (assignments, statuses, technician ID, number, arrival window, etc.)
  • Membership (name, type, status, location, discount, etc.)
  • Recurring services (past due, upcoming, ID, date, location, membership type)
  • Business Units (active, id, name, etc.)
  • Campaigns (id, name, status, modified date, etc)
  • Customers (contact preferences, status, name, type, etc.)
  • Locations (status, id, address, zone)
  • Custom fields

You can choose which data syncs to Hatch, and where/whether notes should be included. You can also edit these settings at any time.

Is it easy to integrate ServiceTitan with Hatch?

Yes! While many apps require manual backend work and collaboration with a data team to integrate with ServiceTitan, the Hatch + ServiceTitan integration is direct and self-service. This means that you do not need any third-party “middleware” like Zapier, and that you can do it yourself, right within the Hatch app. We offer detailed instructions but we’re more than happy to help you set it up if you need. You can also pause, enable, or edit your integration settings at any time.

Does this integration use the ServiceTitan API?

Sure does! Hatch uses Elixir programming language and ServiceTitan’s V2 APIs to automatically sync data between your systems. This makes for optimal data security and processing performance.