The Only AI
Texting Platform
for Call Centers

Turn customer conversations
into revenue with less work.
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TRUSTED BY +1,000 BUSINESSES
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Build AI agents that text with your customers

Hatch AI bots don’t make mere suggestions. They converse with customers
and carry out tasks just like a human would. 

Stay hands off while staying in control

Train your AI agents to behave exactly as you want, according to your customers’ needs and your business goals. No code, no complex branch building.

  • Give them a personality and tone
  • Assign specific objectives and tasks
  • Take over at any time
  • Track their performance
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Less grunt work, more growth

Your AI agents take on tedious processes and initial customer interactions so your humans have more time to focus on the more gratifying and mission-critical activities. They’ll take care of:

  • Instant lead outreach
  • Estimate scheduling
  • Sales follow-up
  • Appointment reminders
  • Customer check-ins, and more

Eliminate wasted opportunities

Your agents keep track of who needs what outreach and when, and then they do it. Never miss another opportunity, for an appointment, deal, upsell, or referral—even after hours. You can count on your agents to:

  • Respond within seconds
  • Increase engagement rates
  • Sift out unqualified leads
  • Move leads through your funnel
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Scale without the overhead

Hatch is designed to help you increase revenue without having to increase workload, lead volume, or payroll. It puts predictable, scalable growth in your hands.

  • 4x higher contact rates
  • 7-10% increase in closes 
  • 269% ROI on lead spend 

Hatch is generative AI
you can trust

Advanced but simple settings make it easy to take work off your plate while staying in control.


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Intelligent conversations

Your AI agents have authentic, personalized conversations with customers.

Task
completion

They complete tasks as a team member would and follow best practices.

Fully customized training

Train them with the scripts and tone you want, and jump in at any time.

ROI & performance tracking

Track their performance like you would any other rep, and measure ROI.

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"Hatch is the first product I have seen use AI
to provide actual business value."

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To fuel your entire
customer journey

Leak-proof your funnel with proactive, prompt, and personalized communication at every stage of the customer journey.

Instant lead engagement

Beat your competitors to every new lead and set more appointments.

Automatic sales follow-up

Stay on top of every quote and turn more opps into deals.

Done-for-you database mining

Discover and execute on pipeline you didn't know
you had.

Customer experience

Wow customers with
top-notch service, and then ask for the review.

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"Now I can focus on the rest of my duties while [our AI bot] Lance does his. He has reduced our workload tenfold, and I wouldn’t trade him for anything."

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On a platform built for efficiency

Delight your customers while elevating the employee experience.


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Custom campaigns

Multi-touch sequences using text, email, and voicemail – with templates.

Shared
workspaces

Track, share, and assign conversations in visual, pipeline-style boards.

Dynamic audiences

Create granular audiences that sync automatically with your CRM and lead sources.

ROI
reporting

Measure response time, response rates, close rates, and more.

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"This is going to save us $30k/mo in overhead trying to
overstaff for incoming messages we can't get to."

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With built-in revenue
& ROI tracking

Get a crystal clear picture of how your conversations are translating into revenue for your business.


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Campaign performance

See which Hatch campaigns are generating the most revenue.

User
performance

View sales generated per rep to assess and train team members.

Full-funnel reporting

Track contacts reached, replies, appointments set, and sold.

ROI
tracking

Get a transparent view of your Hatch-influenced revenue.

Turn more conversations into revenue with Hatch AI.

Get a quick 15-minute demo today and see how easy it is to use automation
and AI to increase your revenue while reducing costs.

Frequently Asked Questions

What is Hatch?

Hatch is the only AI-powered customer communication platform designed for bottom-line growth. With custom AI bots that converse with your contacts and automation to streamline everything, you can seize every opportunity across the customer journey while also saving time and controlling overhead costs.

How does Hatch work?

Hatch enables you to put personalized outreach to your leads, prospects, and customers on autopilot, saving you time while increasing response rates. You can create multi-channel campaigns using text, email, and voicemail, and create a series of messages that will continue to reach out until you get a response. Once you get a response, you can jump in to engage or let one of your customized AI bots do it for you. Instantly engage leads, follow up on every quote, and provide review-worthy customer experiences in a fraction of the time.

How does Hatch increase revenue?

Too many communication platforms are designed to improve conversation volume, which only increases workload. Hatch, on the other hand, is designed to improve conversation quality and efficiency, so you can land more appointments and sales without having to increase lead volume or payroll. Higher close rates with fewer resources leads to higher revenue and ROI, and ultimately profitable, scalable growth.

How does Hatch AI work?

Hatch Assistant is Hatch's AI feature that allows you to build customized AI agents that converse with your leads, prospects, and customers over text and take the appropriate admin action in Hatch. No need for templates, they have you covered!

You configure your bot with a name, a personality, and a directive (like to book appointments or follow up on quotes). Then you give it a series of instructions, called prompts, on how to complete that job. Finally, you set rules so the bot knows how to detect and handle unqualified leads or those who need to speak with a human.

Do I need to be tech-savvy to build an AI bot?

Nope! Hatch Assistant does not require any coding or complex branch building. All of the prompts and instructions you give are in plain language, like "find out what day and time works best for them" and "if you detect the customer is not interested, follow this script and thank them for their time."

What can my Hatch AI bots do?

Your bots can text with your contacts in a number of ways. They can reach out to new leads, qualify them, gather information to set appointments, follow up on quotes or projects, answer questions about your business, and more. They'll also update those contacts in Hatch so that they move through your pipeline accordingly.

Can I really trust a bot to interact with my customers?

Your bot will follow your prompts and rules so that it behaves exactly as you want. And we'll make sure you've set it up properly. You also have a built-in conversation window with your bot right in the builder so you can test out refinements as you make them. 

In addition, you can monitor conversations, take over at any time, and have access to individual performance metrics for each bot.

Ready to see Hatch?

Get a quick 15-minute demo today and see how easy it is to use automation
and AI to increase your revenue while decreasing costs.