New: Book a Job in ServiceTitan Without Leaving Hatch

As service teams scale, one of the fastest ways complexity creeps in is through context switching. More tabs. More re-entry. More places where information gets lost between systems.

That’s why we’re introducing the Book a Job button for ServiceTitan users.

Now, your CSRs can create a job in ServiceTitan directly from Hatch—without switching tools or re-entering customer details. Everything stays connected, and all context stays in one place.

Why this matters

For teams handling high volumes of conversations, booking a job isn’t just a scheduling task—it’s the moment where demand turns into revenue. When that step requires jumping between platforms, it slows teams down and introduces friction at exactly the wrong time.

This update reinforces a core Hatch principle: consolidation beats more tools. Instead of asking your team to manage yet another workflow or integration layer, Hatch brings critical actions into the same workspace where conversations already live.

How it works

The flow is intentionally simple:

• Open a conversation in Hatch
• Click Create a Job
• Add the basics
• Done

The job is instantly created in ServiceTitan and automatically synced back to Hatch, along with all relevant context. If you choose, arrival window notifications can also be sent to the customer—without any extra steps.

If you already have the ServiceTitan integration enabled, there’s no additional setup required

One workspace, fewer handoffs

This is a small feature with a meaningful impact: fewer tabs, fewer errors, and less manual work for CSRs—while keeping ServiceTitan as the system of record.

It’s another step toward what Hatch is designed to do: help teams scale communication and execution without scaling complexity.

Have questions?

• Hatch customers, email support@usehatchapp.com, or reach out to your Account Manager here.
• Non-Hatch customers, book a demo here!