Hatch + Powerhouse Consulting Group

Use Hatch to increase conversion across the entire customer journey:

Speed to lead: Beat competitors to every new lead and book more appointments.
Estimate follow-up: Follow up on every estimate to carry more deals through the finish line.
Nurture: Re-engage aged leads and existing customers to drive revenue out of your CRM.
Customer experience: Keep customers satisfied with appointment confirmations and reminders, happy calls, recurring services and memberships, review requests, and referrals.

Our conversational AI agents communicate with your customers across SMS, email, and live call, and are customized using your business information, FAQs, and prompts—which you can access and adjust at any time.

Hatch integrates directly to your lead sources, your CRM, calendar, and other systems so that your AI agents can complete tasks across platforms, operate with 360-degree knowledge, and provide the best customer experience.

Not only do all of your conversations get managed in one organized place, but your AI agents also work alongside you so you can monitor, adjust, and facilitate smooth hand-offs for a seamless customer experience.

Powerhouse is the first Titanium Professional Services Provider of ServiceTitan and holds every certification offered by ServiceTitan, ensuring comprehensive support for clients.

PCG offers software implementation, workflow optimization, accounting integration (e.g., QuickBooks), inventory management, marketing strategies, and change management—all customized to meet your unique needs.

Powerhouse Club membership provides health assessments, training, and continuous optimization, effectively acting as an extension of your team without the overhead of hiring full-time staff.

Powerhouse is more than a consulting firm—they’re shaping the future of field service operations through exclusive events, content, and a deep bench of trade industry experts who bring proven strategies and fresh insights to every engagement.

Hatch’s native integration with lead sources, combined with speed to lead automation, allows you to instantly outreach every lead, and follow up until they reply — without needing a team to monitor multiple lead dashboards or do outreach all day.

An optimized ServiceTitan instance via PCG means an optimized contact database, which then allows you to fully leverage Hatch’s granular targeting to create tailored, conversion-driving campaigns. Think abandoned calls, aging equipment, estimate follow up, and more.

With PCG and Hatch, you’ll have the workflows in place to be able to standardize processes and increase output from your current team while decreasing the labor required. Now you can scale efficiently.

With Hatch’s omnichannel AI handling confirmations, reminders, and follow-ups—and Powerhouse ensuring your systems and workflows are tightly dialed in—your customers get faster responses, fewer dropped balls, and a smoother, more professional experience from first contact to final invoice.

pier-8091934_640

Name

Designation

pier-8091934_640

Name

Designation

pier-8091934_640

Name

Designation

pier-8091934_640

Name

Designation

pier-8091934_640

Name

Designation

pier-8091934_640

Name

Designation

pier-8091934_640

HVAC

Service request

pier-8091934_640

Name

Designation

pier-8091934_640

Name

Designation

Hatch is an AI CSR platform that enables businesses to generate and manage one-to-one, revenue-driving conversations at scale. With fully custom AI CSRs natively integrated with your lead sources and CRM, you can use targeted campaigns to increase conversion across your funnel while decreasing overhead costs. Turn conversations into revenue with Hatch.

Hatch AI allows you to build custom AI agents that converse with your contacts over text, phone, and email.

Each bot has a name, a personality, a business profile to reference, and a directive (like to qualify leads, book appointments, or follow up on quotes). You then give it a series of instructions, called prompts, on how to complete that directive. Finally, you set rules so the bot knows when to transfer to a human, how to handle objections, and when to part ways with a contact.

Nope. Hatch AI does not require any coding or complex setups. All of the prompts and instructions you give are in plain language, like "Ask the customer what day and time works best for them."

Keep in mind also that:

The bot builder has a sandbox to test changes before going live.
We offer best-practice templates.
You'll get a white-glove onboarding with ongoing dedicated support.

Sure can. Your bot will follow your prompts and rules so that it behaves exactly as you want, and you'll have a test conversation window right in the bot builder so you can test out refinements before going live.

And as we mentioned above, you'll have the tools and human guidance to make sure you've set it up properly.

You might like to know that our customers are now using bot conversation transcripts to train their humans—they're that effective.

Generative AI is AI that can come up with its own content. So while prescriptive AI takes existing data and makes suggestions, such as “Follow up with this customer,” generative AI can actually come up with the actual follow up message for the customer. And Hatch AI takes that a step further: your bots will text customers for you and hold authentic conversations with them.