HATCH PREMIUM SERVICES

Expert guidance, faster success

Premium Services is Hatch’s complete services layer that ensures your AI is built right, continuously improved, and tailored to your business needs.
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Hatch is your AI implementation partner

Implementing AI by yourself is not easy. Hatch Premium Services has three layers designed to help you build, adapt, and scale AI agents that deliver results:
PREMIUM ONBOARDING  |  PREMIUM SUPPORT  |  CUSTOM ENGINEERING
TRUSTED BY +2,000 BUSINESSES

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Listen to some calls

Slow customer communication in your contact center means you’re missing out on sales opportunities from inbound calls and leads. Our fully integrated AI CSR can solve for all of these:

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Premium Onboarding

Launching AI that’s truly embedded in your business is hard. We partner with you to de-risk the process and accelerate your time to value — getting you to business outcomes faster.

Custom AI agent build

Voice workflows, prompts, tools, and human-in-the-loop setups fine-tuned to your use case.

Seamless integrations

Connect CRMs, lead sources, and third-party systems without technical headaches.

Campaigns ready to launch

Workflows, audiences, and reporting delivered so you can go live with confidence.

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Premium Support

AI moves fast — and so does your business. Premium Support keeps your Agents on the cutting edge of AI best practices and aligned with your evolving goals, so they never fall behind.

Continuous optimization

We monitor Agent behavior, audience targeting, and campaign workflows — suggesting and implementing improvements that drive better results over time.

Seamless operations management

From maintaining third-party tools (like Zapier) to uploading lists, adjusting users, or pausing campaigns, we handle the details so your systems stay connected and running smoothly.

Dedicated expertise that adapts

Get direct Slack/Teams support from the team that builds the product—and knows your environment inside and out—with proactive recommendations and fast modifications as AI evolves and your business priorities shift.

Custom Engineering

Every business is unique, and tech ecosystems are complex. Custom Engineering delivers tailored solutions to meet requirements for your success that go beyond our standard product capabilities.

Bespoke system integrations

Build and maintain connections to third-party platforms critical to your operations.

Custom dashboards & reporting

Unlock deeper visibility into performance with tailored insights.

Advanced workflow automation

Handle complex webhooks and unique requirements to fit your exact processes.

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Carry out effective communication at scale 

The secret to higher response rates is all in the delivery


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Multiple channels

Text, email, voicemail

Multiple touches

Keep following up until you get a response

The right messaging

Use our templated campaign sequences and messages

The right rep

Jump in and engage in real-time as soon as you get a response

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"Hatch is the first product I have seen use AI
to provide actual business value."

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Your technical partner to build, adapt, and scale AI that delivers. 

From onboarding to optimization, we help your AI deliver measurable business outcomes.
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Frequently Asked Questions

What is Hatch?

Hatch is an AI CSR platform that enables businesses to generate and manage one-to-one, revenue-driving conversations at scale.  With fully custom AI CSRs natively integrated with your lead sources and CRM, you can use targeted campaigns to increase conversion across your funnel while decreasing overhead costs. Turn conversations into revenue with Hatch.

How does Hatch AI work?

Hatch AI allows you to build custom AI agents that converse with your contacts over text, phone, and email.

Each bot has a name, a personality, a business profile to reference, and a directive (like to qualify leads, book appointments, or follow up on quotes). You then give it a series of instructions, called prompts, on how to complete that directive. Finally, you set rules so the bot knows when to transfer to a human, how to handle objections, and when to part ways with a contact.

Do I need to be tech-savvy to use Hatch AI?

Nope. Hatch AI does not require any coding or complex setups. All of the prompts and instructions you give are in plain language, like "Ask the customer what day and time works best for them."

Keep in mind also that:

  • The bot builder has a sandbox to test changes before going live.
  • We offer best-practice templates.
  • You'll get a white-glove onboarding with ongoing dedicated support.

Can I really trust a bot to interact with my customers?

Sure can. Your bot will follow your prompts and rules so that it behaves exactly as you want, and you'll have a test conversation window right in the bot builder so you can test out refinements before going live. 

And as we mentioned above, you'll have the tools and human guidance to make sure you've set it up properly.

You might like to know that our customers are now using bot conversation transcripts to train their humans—they're that effective.

What does it mean that Hatch uses "generative AI"?

Generative AI is AI that can come up with its own content. So while prescriptive AI takes existing data and makes suggestions, such as “Follow up with this customer,” generative AI can actually come up with the actual follow up message for the customer. And Hatch AI takes that a step further: your bots will text customers for you and hold authentic conversations with them.