Collaborate and hand off with shared inboxes.
Multiple inboxes in one place – for all customer communication shared between your sales, marketing, and customer service teams.
All of your customer conversations, all of your teams, all in one place.
Workspaces are text message-lead inboxes with superpowers.
You can invite teammates, organize conversations by stage, use scripting, automate follow-up, assign conversations, and more.
Conversation Stages
Customize your customer conversation journey into visual columns. Then move the conversation along as it progresses.
Suggested Responses
Create scripting for your team for the most common responses, creating team-wide consistency with customer messaging.
Campaign Launch
Manually launch contacts into personalized and targeted sequences, ensuring multi-touch next steps are never missed.
Customer conversations where anyone can jump in, any time.
Collaborating with different departments using an SMS-first approach for the entire customer journey used to be impossible.
Until now. Workspaces let you share conversations between stage and department, creating a cohesive customer experience.
Text message first.
Omni-channel always.
SMS, email, and calling across multiple platforms is confusing for customers and your team.
Give your contact center the ability to unify all channels, making it easy to go from texting, to calling, to however the customer prefers.
Improve your reply rates.
Grow your revenue.
Ready to see how Hatch can get your prospects to respond? Request a demo today.