Let’s build your
playbook together
The home improvement customer journey can be complex.
Work with us to build a world class experience.
Work with us to build a world class experience.
Tag us in. Anytime.
The only thing that matters is your success.
Customized Playbooks
Hand-crafted playbooks that evolve with your business.
1:1 Performance Sessions
Personalized performance sessions to turn your team into pro users.
Strategy Planning
Set goals and map a customer engagement strategy to increase revenue and efficiency.
Progress Tracking
Get insights into your team’s performance and continue to improve.
Meet Your Team at Hatch
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Chris Bache
CEO & Co-Founder
Bill Violante
President & Co-Founder
Jenna Frantz
Head of Customer Success
Nick Johnson
Director of Engineering
Josh Carter
Marketing Manager, Partnerships and Operations
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Jason Dolan
Director of Business Development
Matt Edwards
People and HR
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Justin Finch
Sales and Support
Jamie Greene
Data Analyst
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Scott Lanning
Front-end Tech Lead
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Marcus Massok
Integrations Engineer
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Matt Minor
Growth Marketing Manager
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Joe O'Hallaron
Controller
Cameron Scott
Data Analyst
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Miles Stokes
Data Analyst
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Cat Tenorio
UI/UX Designer
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Matt Violante
Account Executive
We live by our "Hatchitudes."
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Have Grit
Building an amazing company that delivers amazing products and brings value to the world takes perseverance and grit. Don’t give up on your first, second, third or 100th try.
Have Ownership
Own everything you do, all the time. Be accountable and finish what you start. Don’t point the finger. Don’t make excuses. Don’t pass the buck.
Be Invaluable
Always be thinking about how to bring value. In every conversation and interaction with internal and external customers, you should be striving to bring value.
Be Customer Obsessed
Make it your job, regardless of what your job title is. Become obsessed with making our customers successful in every way.
Be a Learner
Have a thirst for learning and improving. ALWAYS.
Have Solutions
Think about the problem or challenge and present solutions. Don’t expect others to solve it for you.
Have Passion
Care deeply about your work and be passionate about everything you touch. Convey that passion in a professional way.
Have Urgency
Don’t be comfortable with the status quo. Disrupt things that aren’t moving at the speed you know we are capable of.
Be Collaborative
Helping our customers is a team sport. Collaboration is KEY to solving our customers’ biggest challenges.
Be Optimistic
Have a positive attitude, suddenly solving problems is not impossible and everything IS possible.
We’re downright obsessed with making every customer successful and this starts with the environment you work in.
Jenna Frantz Head of Customer Success