Let’s build your
playbook together
The home improvement customer journey can be complex.
Work with us to build a world class experience.
Work with us to build a world class experience.
Tag us in. Anytime.
The only thing that matters is your success.
Customized Playbooks
Hand-crafted playbooks that evolve with your business.
1:1 Performance Sessions
Personalized performance sessions to turn your team into pro users.
Strategy Planning
Set goals and map a customer engagement strategy to increase revenue and efficiency.
Progress Tracking
Get insights into your team’s performance and continue to improve.
Meet Your Team at Hatch
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Chris Bache
CEO & Co-Founder
Bill Violante
President & Co-Founder
Sean Coughlin
Director of Sales
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Jason Dolan
Director of Business Development
John Nielsen
Manager of Customer Success
Josh Carter
Marketing Manager, Partnerships and Operations
Matt Edwards
People and HR
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Justin Finch
Sales and Support
Jamie Green
Data Analyst
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Scott Lanning
Front-End Tech Lead
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Marcus Massok
Integrations Engineer
Matt Minor
Growth Marketing Manager
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Joe O'Hallaron
Controller
Cameron Scott
Implementation Specialist
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Miles Stokes
Implementation Specialist
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Cat Tenorio
UI/UX Designer
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Matt Violante
Account Executive
Amber Lawson
Customer Success Manager
Blair Munford
Customer Success Manager
Josh Dornfeld
Technical Software Project Manager
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Andrew Hubble
Marketing Content Strategist
Champion Bell
Sr. Implementation Specialist
Collin Mitchell
Account Executive
Bailey Price
Account Executive
Josh Jones
Sr. Product Manager
David Gibson
Backend Engineer
We live by our "Hatchitudes."
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Have Grit
Building an amazing company that delivers amazing products and brings value to the world takes perseverance and grit. Don’t give up on your first, second, third or 100th try.
Have Ownership
Own everything you do, all the time. Be accountable and finish what you start. Don’t point the finger. Don’t make excuses. Don’t pass the buck.
Be Invaluable
Always be thinking about how to bring value. In every conversation and interaction with internal and external customers, you should be striving to bring value.
Be Customer Obsessed
Make it your job, regardless of what your job title is. Become obsessed with making our customers successful in every way.
Be a Learner
Have a thirst for learning and improving. ALWAYS.
Have Solutions
Think about the problem or challenge and present solutions. Don’t expect others to solve it for you.
Have Passion
Care deeply about your work and be passionate about everything you touch. Convey that passion in a professional way.
Have Urgency
Don’t be comfortable with the status quo. Disrupt things that aren’t moving at the speed you know we are capable of.
Be Collaborative
Helping our customers is a team sport. Collaboration is KEY to solving our customers’ biggest challenges.
Be Optimistic
Have a positive attitude, suddenly solving problems is not impossible and everything IS possible.
Our top two priorities are our employees and our company. When your team is motivated and aligned, the customer wins - and our success is proof of that.
Chris Bache CEO & Co-Founder