AI Texting
for Sales, Marketing, & Customer Service

Hatch is the only AI-powered customer communication platform designed for bottom-line growth. With custom AI bots that converse with your contacts and automation to streamline everything, you can seize every opportunity across the customer journey while also saving time and controlling overhead costs.

Hatch Assistant is Hatch's AI feature that allows you to build customized AI agents that converse with your leads, prospects, and customers over text and take the appropriate admin action in Hatch. No need for templates, they have you covered!

You configure your bot with a name, a personality, and a directive (like to book appointments or follow up on quotes). Then you give it a series of instructions, called prompts, on how to complete that job. Finally, you set rules so the bot knows how to detect and handle unqualified leads or those who need to speak with a human.

Nope! Hatch Assistant does not require any coding or complex branch building. All of the prompts and instructions you give are in plain language, like "find out what day and time works best for them" and "if you detect the customer is not interested, follow this script and thank them for their time.

Your bots can text with your contacts in a number of ways. They can reach out to new leads, qualify them, gather information to set appointments, follow up on quotes or projects, answer questions about your business, and more. They'll also update those contacts in Hatch so that they move through your pipeline accordingly.

Sure can! Your bot will follow your prompts and rules so that it behaves exactly as you want. And we'll make sure you've set it up properly. You also have a built-in conversation window with your bot right in the builder so you can test out refinements as you make them. 
In addition, you can monitor conversations, take over at any time, and have access to individual performance metrics for each bot.

For a great example of this, check out our Renewal by Andersen success story.

Traditional chatbots require you to anticipate questions and pre-program the bot with responses. You then have to set up rules and branches based on keywords and phrases so that each response follows a path.

AI-powered chatbots, on the other hand, can understand, interpret, and respond to user inputs on their own, without pre-programmed responses. They converse naturally with customers so that you don't have to build out a path for every possible scenario.

AI chatbots can streamline operations, increase productivity, and improve the customer experience. They are used in any industry and any department. For home service businesses and call centers, they:

• Work around the clock 
• Answer inquiries, help with purchase decisions, and carry out tasks directly tied to your KPIs and goals
• Handle multiple conversations simultaneously, ensuring faster response times and efficiency
• Scale effortlessly, accommodating your company’s growth without compromising conversation quality
• Improve the employee experience by eliminating repetitive and frustrating tasks
• Reduce human capital costs

Generative AI is AI that can come up with novel content. So while prescriptive AI takes existing  data and makes suggestions, such as “follow up with this customer,” generative AI can actually create the follow up message for the customer based on your instructions. And with Hatch AI, you can train it to proactively generate text messages to customers and conduct authentic conversations with them.