5 Reasons Businesses Should Use Text Messaging to Communicate with Customers

It's important to keep your leads and customers informed about your services. One way to do this is by using texting as your main way to communicate.

As a home improvement business, it is important to stay in touch with your leads and customers to keep them informed about your services and products. One effective way to do this is by using texting as your primary way to communicate.

There are several reasons why home improvement companies (and any service company, really) should be texting their leads and customers:


Text messaging is a convenient way for prospective customers to receive updates and information about your company. It allows them to stay informed without having to check their email or visit your website.


Text messages are delivered almost instantly, which means that your prospective customers will receive your updates and information as soon as you send them. This can be especially important if you need to communicate important updates or deadlines.


With automated text message software, you can personalize your communication with homeowners using the data in your CRM. You can use their name, for example, to make the message more personal and engaging. Another good use of personalized messages can be appointment reminders, and even adding a photo of the specific technician that will be visiting.

Increased Response Rates

Studies have shown that texting has a higher response rate than emails or phone calls. In fact, 98% of texts are opened and read, vs 20% of emails. This means when you text a homeowner, they are far more likely to respond to it than if you sent an email or left a voicemail.


Text messaging is a cost-effective way to communicate with prospective customers. Unlike phone calls or emails, it does not require any additional resources or infrastructure.

How to Use Text Messaging in Your Business

Overall, text messaging is a fast, convenient, and cost-effective way for home improvement companies to communicate with prospective customers. By using text messaging as their primary means of communication, companies can build trust, establish a personal connection, and increase engagement with their prospects and customers.

Hatch was built for these exact reasons. If you'd like to learn more or see how Hatch works in action, schedule a free demo and check it out!

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