AI & Automation

Create Better Hatch AI Bots with the New Conflict Analyzer

We’ve said it before and we’ll say it again, prompting AI isn’t an easy or intuitive task for many. You have to be clear and concise with your interaction prompts and make sure the AI knows what to look for in a response. But your bots will break if one of those interactions is off-key. So how can you be sure all of the prompts work together in harmony? 

Our new feature, the Conflict Analyzer, is how! This new feature is built into the Hatch Assistant bot builder and helps you ensure your prompts mesh well so you can create better Hatch bots that behave correctly, take your customers through your sales funnel, and save you time.

Keep reading to learn more about this amazing new tool.

Why make a Conflict Analyzer?

Since Hatch AI bots text directly with your contacts, giving your bots proper instructions is crucial. We provided you with the AI Analyzer to help you write those instructions in a way that makes sense to your Hatch AI bots. The only problem is, just because one set of instructions reads well for AI doesn’t mean it will mesh well with the others.

In other words, you may have prompts that are graded as “Excellent” by themselves that conflict with a Rule or prompt elsewhere in your bot’s instructions. This can “break” your bot and cause it to say or do the wrong things. That’s where the Conflict Analyzer comes into play.

The Conflict Analyzer examines all of your global and regular interactions as a whole—including the Question, Validation, Rule, and Output prompts—and tells you if they will cause a conflict with each other as well as the reasons why. This way, you can adjust the rules or prompts to ensure your Hatch bot behaves correctly.

prompt types covered by the conflict analyzer

When your Hatch AI bots are properly prompted without any confusion, they can conduct the most effective and meaningful conversations with your customers. Our Conflict Analyzer increases the accessibility of our AI offering for you and will help you create Hatch bots that are irreplaceable assets that support your business goals!

What sets the Conflict Analyzer tool apart?

Have you ever finally gotten to the finish line of a long project, only to realize that there was a mistake? We’ve all been there. That’s what makes the Conflict Analyzer such a great tool. It’s the “second set of eyes” to check on your Hatch bot interaction and rule prompts. Here are some benefits the Conflict Analyzer has that will make your job easier:

  • Easy explanations. Provides conflict explanations so you can build bots that function the way you want them to and develop your AI prompting skills.
  • Instant feedback. Provides immediate feedback on all of your prompts as a whole so you can build more effective bots in less time.
  • Built into the builder. Designed for easy access so you can test and perfect your bot prior to going live or even doing a test conversation.

Together, the Conflict Analyzer and AI Analyzer will help you maximize the full potential and benefits of Hatch AI. The better the bots you build, the better results you can see with team productivity, customer experience, and engagement rates.

How does the Conflict Analyzer work and how do I use it?

When you create a bot, go to the “Chatbot Configuration” panel and select the “Interactions” tab. There you can create Interactions and Rules that instruct your bot on what information to collect and what to do with that information. Once you’ve finished creating those Interactions (and checking them with the AI Analyzer!), you’ll see “Check for Conflicts” at the top of the tab.

where the conflict analyzer is located

Click “Check for Conflicts” and you’ll see a panel open on the right hand side of the screen. The Conflict Analyzer will quickly scan your Rules, Interactions, and other prompts for conflicts and let you know what needs to be fixed.

If you do have conflicting Rules or prompts, you’ll see the conflict, where the conflict is located within the Interactions, and what the Interactions conflicts with. The reasoning is then explained in detail. The panel also allows you to click directly into the conflict to do edits more quickly. It looks something like this:

when conflicts are found by the conflict analyzer

If you have no conflicting prompts or rules, you’ll get a message that says “Zero conflicts!”

No issues found by the conflict analyzer

This is what you’re striving to see! You can feel confident in publishing your bot once you see the “Zero conflicts!” message.

To learn more and watch a tutorial video, visit the Conflict Analyzer knowledge base page.

Creating an AI-first experience

We are super excited about this tool. The Conflict Analyzer is one of many AI tools we’re planning on building to provide you with an advanced, yet accessible AI experience. Most importantly, these tools enable Hatch to continue delivering the value we promise: increased revenue, ROI, and retention for our customers.

Unlike other AI tools on the market, Hatch Assistant is not a single solution limited to one use case. Because it empowers you to prompt, you can use your Hatch bots in infinitely many ways, to support your specific business goals.

 AI, and AI prompting, is the future, and we’re committed to keeping you one step ahead!

Try Hatch’s Conflict Analyzer now

Already a Hatch user? Login and create a bot to start using the Conflict Analyzer now! Not yet a Hatch user but interested in learning more? Get in touch with us here or try our interactive Hatch AI demo on your own!

Conflict Analyzer FAQs

What’s the difference between an Interaction and a Rule in Hatch Assistant?

Interactions are the instructions you give your bot on what information to collect from the customer, how to ask for that information, and what constitutes a valid answer to those questions. Rules are the instructions you give your bot on what to say or do based on the information the customer provides.

You use prompts to create both Interactions and Rules. For example, you might have an Interaction for the customer’s address, where the question prompt is “Get the customer’s address” and the Validation prompt is “Must include street, city, zip, and state.” And then your Rule prompt might be, “If the address is outside our service area, thank them for their time and send them to discard.”

Why do I need the Conflict Analyzer?

The Conflict Analyzer ensures your Interactions and Rules work harmoniously without interrupting or directly opposing one another. This will prevent your Hatch AI bots from getting confused and taking incorrect actions. It also simplifies the bot testing process, as you can check on the Rule and Interaction structure before you even run a test conversation.

What is the difference between the AI Analyzer and the Conflict Analyzer?

The AI Analyzer checks the quality and AI-readability of your Question and Validation prompts for individual Interactions and Rules. The Conflict Analyzer makes sure all of your Interaction and Rule prompts work together properly. When used together, both tools ensure that your bot is able to interact with customers effectively, efficiently, and exactly the way you want them to.

Is the Conflict Analyzer free?

Yup! The Conflict Analyzer is built right into Hatch Assistant. You can use it as soon as you've built a bot and are done creating all of your prompts.

Similar posts

Get notified of new sales
and marketing insights.

Be the first to know about new sales and marketing insights to grow your messaging strategy with leads and customers.