Customers today expect businesses to provide communication throughout the buying process and beyond. Providing updates from setting the initial appointment all the way through final install or work completion is a great way to keep your customers informed and provide great service.
Here are some great steps where messaging can be used to keep the customer informed and engaged.
Appointment Confirmations
Everyone is busy, things come up. It’s important to confirm with a customer that they are still able to come to the appointment that was set.
We recommend sending a message just a few days before the appointment should run. Send it too far in advance, and customers might forget! Send it too soon to the appointment and the customer might not be prepared if they forgot.
“Hello [Customer Name]. I’m excited about our appointment on [Appointment Date] at [Appointment Time]. I just wanted to confirm that this time is still good for you?”
Schedule Installations or Production
Depending on your remodeling business, sometimes there is a gap of time between when you sell a customer something to when your business can complete the job or install the product.
For example, let’s say a customer needs a specific paint style to get their deck painted. You may quote them on the work, but will have to wait for the stain to be delivered.
In this case, engage your customer while you wait for the product to come in. Let them know that you are still on the top of their mind and will be reaching out as soon as the product comes in. 
“Hello [Customer Name]. I just wanted to check-in. We are still waiting on your products to be delivered, but we are excited to get a time scheduled soon. In the meantime, check out our blog on what to expect in your appointment here: bitly.com/0173”
Then, once the product has been delivered, your team can schedule the installation or job work:
“Hello [Customer Name]. I just wanted to let you know that we received what we need to complete your project. I would like to schedule a time for our team to come out and complete the work. What time might work well for you?”
