14 New ServiceTitan AI Features You'll Want to Know About

If there’s any platform that lives up to its name, it’s ServiceTitan. It has so many features, in fact, that we created a Guide to ServiceTitan to help contractors understand and make the most of them—and it has been a big hit.

Since publishing that guide, however, ServiceTitan has come out with a fleet of new features that are going to take the tool to another level. So what are those features and their benefits? They include:

• 14 new AI-powered features
• 8 core platform improvements
• 5 Pricebook Pro enhancements

 Read on to learn more.

14 new ServiceTitan AI features to put you ahead of the competition

As recently announced during its annual Pantheon user conference, ServiceTitan is adding 15 new AI functionalities to its suite of Accounting and Pro Products. You can find in-depth pages on each of these features on the ServiceTitan website, but here’s the quick breakdown:

AI features available now

1. Ads Optimizer: Feeds revenue and audience data from your ServiceTitan account into ad platforms like Google Ads to help improve performance and ROI.
2. Review Response Generator: Crafts unique responses to reviews according to the voice and tone of your brand.
3. Second Chance Leads w/Summarization: Automatically flags unbooked calls so you can re-engage those leads later.
4. Risky Driver Detection and Alerts: To keep your drivers safe and in check
5. Technician Assignment Automation with Job Value Predictor: Automated and optimized dispatching based on job value predictions and technician performance.

AI features coming soon

You can sign up to join the beta program for the below features:

1. Audience Assistant: A chatbot that will ask questions and generate suggestions for audience segments based on your goals.
2. Email Content Generation: A generative tool that will create email copy based on prompts, word count, and tone of voice. Use it to write customer engagement, lead outreach, and sales follow-up emails.
3. Automated Proposal Templates: Creates good/better/best proposal templates for technicians to use, based on industry best practices.
4. GPS Enabled Timesheets: To make sure timesheets are accurate and resolve discrepancies.
5. Invoice Summary Generator: Generates personalized invoice summaries based on the invoice, your prompts, and job summaries.
6. TI Chat Assistant: Virtual agents trained on your own call recordings to do tasks like collect information, book jobs, and provide customer service.
7. Invoice Email Generator: Use prompts to generate personalized invoice payment collection emails.
8. Automated Invoice Capture: Scan vendor invoices and the information will auto-populate in the appropriate ServiceTitan fields.
9. Integration Errors Assistant: To make setup and issue resolution easier with accounting system integrations.

Speaking of integrations, did you know that Hatch integrates fully with ServiceTitan?

8 core platform improvements to save you headaches

In addition to new AI features, ServiceTitan also shared a number of core platform improvements in response to customer feedback and online reviews, to make it easier to use.

These include:

1. Ability to list technicians in any way they choose, not just alphabetically.
2. Making search autofill a better predictor, and ability to search globally.
3. Improvements to the project management tools.
4. Online booking integration in Google.
5. New accounting workflows.
6. More user-friendly way to handle feature configuration.
7. New native mobile app for technicians, plus a Spanish version.
8. New functionality in commercial service agreements that focuses on profitability.

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5 Pricebook Pro features to optimize pricing strategy

ServiceTitan’s Pricebook Pro is a tool to help you automate and optimize your pricing. Some features are available now while others are open for beta.

1. Price Insights: to compare your prices to competitors.
2. Smart Start onboarding: Gives you 300 services to choose from so you don’t have to build from scratch.
3. Smart Proposals: Choose from pre-loaded templates or let AI generate them based on historical data to maximize revenue.
4. Dynamic Pricing: AI can calculate job pricing based on markups, billable rate, surcharges, and after-hours costs
5. Configurable Services: to simplify material tracking and inventory management.

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Make the most of ServiceTitan’s new features

Between the improvements to existing features and brand new AI-driven tools, ServiceTitan’s latest iteration continues to deliver value. If you want more tips on using ServiceTitan, check out our Complete Guide to ServiceTitan below!