About SwiftPro HVAC
SwiftPro HVAC is a family-owned, Northern Virginia-based service company founded by Tyler Griffin that offers fast, reliable HVAC, plumbing, and handyman solutions, with a strong focus on integrity, transparent pricing, and treating customers like neighbors.
The problem
SwiftPro was struggling to get customers to respond to their outreach. Despite their team's best efforts — including the CEO himself — Yelp response rates hovered around 29%.
"I have been amazed to see that the AI agents are more successful than our humans — including me — in getting customers to talk."
The solution
SwiftPro has several campaigns set up in Hatch, including:
- Speed to lead — Instant outreach for 8+ lead sources to improve set rates
- Sales follow-up — For recent estimates and canceled estimate appointments to improve close rates
- Aged lead follow-up — For leads who never booked an appointment
- Upcoming appointment reminders — To reduce no-shows and improve the customer experience
Hatch sends out multi-channel, multi-day outreach sequences specific to each touchpoint until a customer responds. When a customer responds, their AI agent jumps in to engage them in conversation, qualifying them and booking their appointment.
SwiftPro has Hatch integrated with their CRM ServiceTitan as well as their lead sources, including Angi, Modernize, Google LSA, Yelp, and more.
The results
SwiftPro's Yelp response rate doubled in under two months, rising from 29% to about 60%.
When they first turned their AI agent on, they had two appointments booked through it on the first night. Tyler went out the next morning and sold them both.
"So it's working. We want to refine it, but we do already see its effectiveness with the messaging and responses especially, as that has been a big pain point for us. And that allows my team to focus on other aspects of customer engagement."
The bottom line
SwiftPro's AI agents are outperforming humans at what matters most: getting customers to respond.
"AI, my gosh, it's like they're writing love letters. I've been astounded to see how much more effective their messages are, whether that's by giving more detail or more thorough answers."
