Reliable lifecycle automation for service operations
Automate every customer touchpoint from lead to repeat business—driving conversion, retention, and revenue across the lifecycle.
Outcomes
Automation built to drive conversion, not just campaigns
Journey Builder doesn't just send messages—it orchestrates behavior-driven engagement across the lifecycle so customers convert faster and teams stay focused.
Increase response rates with best-practice outreach
Best-practice outreach drives higher engagement without adding headcount. AI handles the influx so your team stays focused.
Boost conversion by reaching customers at the right time
Reach customers at the right moment in their lifecycle—without the over-messaging that kills conversion.
Save time with automation that handles complexity for you
Customers get personalized outreach exactly when they need it—based on rules, not batch schedules—without you manually tracking every touchpoint.
Scale what's working with performance visibility and control
Build campaigns independently and see what drives results—enabling you to scale proven strategies without engineering dependencies.
Memberships are complicated. Hatch campaigns communicate with each other rather than collide, so customers aren't bombarded.
- Adrianne Gosselin, Director of Marketing
FEATURES
Built to orchestrate the entire customer lifecycle
Real automation isn't just scheduled messages. These features ensure customers receive the right outreach at the right moment across every stage and channel.
Increase responses
Best-practice multi-channel campaign sequencing
Coordinates voice, SMS, and email in multi-day sequences that keep you top-of-mind across channels.
- Multi-channel, multi-day campaigns
- CRM and Knowledge Engine personalization
- AI handles inbound replies on preferred channel
- After-hours scheduling logic
Boost conversion
Lifecycle targeting and campaing coordination
Targeting rules and exit triggers ensure customers progress through stages naturally—no duplicates, no fatigue.
- CRM-based audience targeting
- Behavior-triggered progression
- Lifecycle stage progression
- Removal rules and exit triggers
Save time
Real-time workflow enrollment and progression
Customers enroll automatically when conditions are met—no manual triggers or batch uploads required.
- Real-time workflow enrollment
- Automatic status-based updates
- Bi-directional CRM sync (15-min)
- Same-day campaign launch
Scale operations
Self-service journey building and performance analytics
Visual builders and performance dashboards give teams full control—no technical skills required.
- Visual journey builder interface
- CDP integration and data sync
- Campaign audit trail
- Campaign performance analytics
Journey Builder in action
Journey Builder pairs with the rest of Hatch's capabilities to create these solutions.
How Hatch compares
AI Competitors
Why PE and enterprise teams trust Hatch
Clone journeys across brands and locations
Maintain consistency while customizing details for each brand or location.
Best-practice templates you can customize
Industry-specific lifecycle templates you can tailor to your team and brand.
Operational rigor that scales with your business
Clear enrollment rules and centralized campaign management across locations.
Join the service brands accelerating revenue with AI
AI is redefining how service teams work. Here’s how top brands are shifting to faster, smarter, revenue-driving conversations.
Just over the last month, we booked 123 leads that we otherwise would not have answered with Hatch AI. That's real revenue on the board.
- Rich Jordan, CEO
We've nearly tripled our conversion rate on after-hours and overflow calls in just a matter of months.
- Reyn Rogers, Director of Strategic Growth
We grew over 30% last year and we didn't add any people to do all that work.
- Jason Dowdy, COO
Our Voice AI is asking the questions that we don't, and we're closing deals from it.
- Rowdy Boling, VP of Sales & Marketing
We show up on Monday morning and there are 15 scheduled appointments already there.
- Trevor Calero, CEO
There's inflection, there's empathy. Denise asks the right questions to get to the real problem and we didn't even prompt her to.
- Adrianne Gosselin, Director of Marketing
Our CSRs aren't chasing leads anymore. The AI does all of that so they can focus on the ones ready to buy.
- Kelly Mesaris, VP of Operations
Hatch has been vital in our ability to grow as a company. It's not just helped us scale, but uncovered opportunities we would have missed.
- Stephanie Bradley, Marketing Director
Last year, out of the rehash follow-up team, we closed over $7 million worth of business.
- Matt Tyner, CMO
We have about $70 million in the last 12 months that has passed through Hatch.
- Bri Skiffington, Founder & CEO
80% campaign response rates
75% faster sale cycles
10% higher close rate from pre-sale campaigns
Scale revenue, not headcount
