Keep customers happy and revenue on track
Automated communication that reduces no-shows, keeps customers happy, and protects the revenue you already booked.
Problem
Complex coordination creates bottlenecks that cost you revenue
No-shows, missed updates, and slow rescheduling erode the revenue you already worked to book—and frustrate customers in the process.
15-30%
of booked appointments result in no-shows
01
Complex coordination is hard to sustain manually
Every customer has different appointment cadences and needs. CSRs juggle this and new inquiries—something has to give.
02
Reminder replies overwhelm CSRs
Customers respond to reminders with questions and changes—creating a flood of inbound that buries your team.
03
Bottlenecks cause no-shows and lost revenue
When reminders don't go out reliably, customers don't show up—and the revenue you already booked walks out the door.
Solution
AI handles the communication that keeps jobs on track
Proactive updates go out automatically, AI handles the replies, and your team stays focused on the work that matters.
Fewer no-shows, more revenue
Consistent confirmations and reminders go out automatically—so customers show up and the revenue you booked actually closes.
Replies handled without the flood
AI manages the wave of inbound questions, reschedules, and changes—so CSRs aren't buried in repetitive back-and-forth.
CSRs stay focused on revenue-driving work
With AI handling the coordination, your team can focus on new opportunities and closing—not chasing reminders.
Higher satisfaction, more reviews
Timely communication builds trust. Automated follow-ups surface issues early and drive more positive reviews.
Results
15%+reduction in no-shows
80%CSR workload reduction
↑Higher CSAT scores
Use cases
Appointment reminders
Confirmations, reminders, and "on the way" alerts.
Rescheduling
AI handles reschedule requests and calendar coordination.
Project updates
Parts are in, install scheduled, job status updates.
Post-job follow-up
Satisfaction checks, invoice reminders, review requests.
How it works
Hatch detects and reaches out
CRM triggers identify key milestones—appointment booked, job upcoming, parts arrived—and launch proactive outreach.
AI handles the reply
When customers respond with questions, reschedules, or changes, AI manages the conversation instantly and accurately.
Humans step in when needed
When a conversation needs a human touch—upset customer, complex issue—AI transfers with full context.
Every action syncs automatically
CRMs update in real time as outcomes, notes, and transcripts flow into the correct fields.
How Hatch compares
Basic Automation
AI Competitors
Multi-day, multi-channel sequences
(SMS, email, call)
Often single channel
AI handles replies, reschedules, and questions
AI Books appointments directly
May escalate quickly
Granular audience targeting
No conversation capability
Limited data syncing
Bi-directional CRM integration
Prepackaged audiences only
Can be limited
Best-practice templates
(campaigns, audiences, agents)
Join the service brands accelerating revenue with AI
AI is redefining how service teams work. Here’s how top brands are shifting to faster, smarter, revenue-driving conversations.
Just over the last month, we booked 123 leads that we otherwise would not have answered with Hatch AI. That's real revenue on the board.
- Rich Jordan, CEO
We've nearly tripled our conversion rate on after-hours and overflow calls in just a matter of months.
- Reyn Rogers, Director of Strategic Growth
We grew over 30% last year and we didn't add any people to do all that work.
- Jason Dowdy, COO
Our Voice AI is asking the questions that we don't, and we're closing deals from it.
- Rowdy Boling, VP of Sales & Marketing
We show up on Monday morning and there are 15 scheduled appointments already there.
- Trevor Calero, CEO
There's inflection, there's empathy. Denise asks the right questions to get to the real problem and we didn't even prompt her to.
- Adrianne Gosselin, Director of Marketing
Our CSRs aren't chasing leads anymore. The AI does all of that so they can focus on the ones ready to buy.
- Kelly Mesaris, VP of Operations
Hatch has been vital in our ability to grow as a company. It's not just helped us scale, but uncovered opportunities we would have missed.
- Stephanie Bradley, Marketing Director
Last year, out of the rehash follow-up team, we closed over $7 million worth of business.
- Matt Tyner, CMO
We have about $70 million in the last 12 months that has passed through Hatch.
- Bri Skiffington, Founder & CEO
Scale revenue, not headcount
