Reliable data infrastructure for service operations
Connect your lead sources, CRM, and tools in one platform—eliminating dashboard sprawl and fragile integrations.
Outcomes
Data infrastructure that drives results, not complexity
Data Bridge doesn't just connect systems—it unifies customer information, keeps engagement accurate, and eliminates manual data work across teams and locations.
Eliminate dashboard overload with unified customer data
All customer information centralizes in one platform, ending the constant toggling between lead sources and marketing tools that slows teams down.
Keep engagement timely with real-time data flow
Customer details stay current across all systems, eliminating the anxiety of campaigns misfiring on outdated data and ensuring AI always has accurate context.
Increase conversions with instant calendar booking
Real-time availability enables customers to book immediately during conversations, shortening the path to revenue and reducing friction.
Eliminate data entry with automated downstream updates
Key data flows automatically to your systems, ending the tedious manual work that frustrates teams and introduces errors.
Hatch is the only platform that's a true lead hub. All of my leads from every source, in one place.
- Dennis Garza, Sales and Marketing Director
FEATURES
Built to unify systems, not multiply dashboards
Reliable integrations aren't add-ons—they're infrastructure. These features ensure your systems work together seamlessly across every team and location.
Unify data
Native integrations across lead sources and tools
Centralizes customer data from every system into one workspace.
- Native lead source connections
- CRM platform integrations
- Marketing tool connections
- Calendar system synchronization
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Stay accurate
Real-time, bi-directional data synchronization
Both systems reflect the current truth at all times—no stale data, no manual updates.
- Two-way CRM data sync
- Instant lead detection
- Customer detail updates
- Job and status changes
Book faster
Direct calendar booking with live availability
AI offers exact appointment times during conversations—no callbacks required.
- Live availability checking
- Instant appointment booking
- Schedule conflict prevention
- ServiceTitan calendar integration
Reduce manual work
Structured data extraction and webhook delivery
Extracts conversation details—transcripts, summaries, key fields—and delivers them to any system via webhooks or middleware.
- Configurable webhook delivery
- Transcript and summary extraction
- Custom field mapping
- Downstream system updates
How Hatch compares
AI Competitors
Why PE and enterprise teams trust Hatch
Multi-location data standardization
Consistent data structures and workflows across brands, regions, and business units.
Enterprise-grade integration security
SOC 2 verified connections with audit trails and compliance built into every integration.
Custom integration engineering available
Build and maintain bespoke integrations for proprietary systems and complex workflows.
Join the service brands accelerating revenue with AI
AI is redefining how service teams work. Here’s how top brands are shifting to faster, smarter, revenue-driving conversations.
Just over the last month, we booked 123 leads that we otherwise would not have answered with Hatch AI. That's real revenue on the board.
- Rich Jordan, CEO
We've nearly tripled our conversion rate on after-hours and overflow calls in just a matter of months.
- Reyn Rogers, Director of Strategic Growth
We grew over 30% last year and we didn't add any people to do all that work.
- Jason Dowdy, COO
Our Voice AI is asking the questions that we don't, and we're closing deals from it.
- Rowdy Boling, VP of Sales & Marketing
There's inflection, there's empathy. Denise asks the right questions to get to the real problem and we didn't even prompt her to.
- Adrianne Gosselin, Director of Marketing
Our CSRs aren't chasing leads anymore. The AI does all of that so they can focus on the ones ready to buy.
- Kelly Mesaris, VP of Operations
Hatch has been vital in our ability to grow as a company. It's not just helped us scale, but uncovered opportunities we would have missed.
- Stephanie Bradley, Marketing Director
Last year, out of the rehash follow-up team, we closed over $7 million worth of business.
- Matt Tyner, CMO
We have about $70 million in the last 12 months that has passed through Hatch.
- Bri Skiffington, Founder & CEO
0.7s response time for new leads
3x set rate lift
36% operational efficiency gains
*These metrics are self-reported case study results voluntarily provided by customers. They are not intended to guarantee or promise any same or similar result.
FAQs
We can do a real-time two-way CRM sync with ServiceTitan, LeadPerfection, improveit 360, AccuLynx, JobNimbus, Jobber, HubSpot, Salesforce, Microsoft Dynamics, MarketSharp, Leap, CertaOne, and MetricWise, and more. Data Bridge is the CRM integration software behind the Hatch platform and connects them directly, so no middleware sits between Hatch and your system of record, and nothing needs rebuilding later.
Both directions, continuously. ServiceTitan sends Hatch customer context, availability, capacity rules, and job status; Hatch writes back notes, transcripts, booked appointments, and campaign outcomes. Two-way CRM sync means ServiceTitan stays your system of record while Hatch runs the conversation, so nobody has to retype or cross-reference anything between the two.
Hatch integrates with twenty-four lead sources, including Angi, Google LSA, Thumbtack, Yelp, Modernize, EverConnect, HomeBuddy, CraftJack, Porch, Facebook, and 33 Mile Radius. Customer data integration across all of them means a lead arriving anywhere triggers outreach within the same minute, instead of waiting for the next business day, by which point a competitor may have already booked it.
Yes. Google LSA integration flags the lead the moment it arrives, and Hatch checks live availability, capacity, and dispatch rules for most major trade software, including ServiceTitan and LeadPerfection, before offering a time. That protects a lead you've already paid for from being booked into a slot your team can't actually staff.
Yes. Hatch checks integrations automatically and pauses one when something breaks, showing whether the cause is invalid credentials, missing permissions, or an unfinished setup. The odd failed sync happens; a repeating failure or missing data is a support case, and Hatch Support handles the reconnection so the CRM integration software isn't left quietly failing.
Because no two acquisitions run the same stack. Locations keep their own CRM and lead sources while Hatch centralizes the customer data and reporting above them, so a portfolio owner gets one view across brands. AI Embed builds bespoke CRM integration software where a stack is unusual, with select plans, rather than forcing a migration first.
Scale revenue,
not headcount
