Unified workspace for human and AI operations
Manage conversations, track performance, and understand ROI—so teams work faster and leaders see what's driving results.
Outcomes
A platform built to drive visibility, not complexity
Hatch doesn't just organize work—it unifies human and AI activity, surfaces performance insights, and shows how every interaction drives ROI.
All communication in one workspace
Conversations, outcomes, and data flow into one place—eliminating chaos and context switching so teams serve customers better.
Achieve operational excellence with AI and human teams
AI and humans work as one layer—so every interaction drives revenue, not wasted time.
Elevate service quality through coaching
You can't improve what you can't see. Review tools help CSRs refine AI and managers coach teams to maximize revenue impact.
Identify and scale what drives results
Quantifiable insights reveal what's working across teams and channels—so time, energy, and budget go toward proven strategies.
There is nothing else natively in their CRMs that lets them manage their entire pipeline and automate follow-ups in one place.
- Bri Skiffington, Founder & CEO
FEATURES
Built to unify operations, not fragment them
Real operations need visibility and control. These features ensure humans and AI work together seamlessly while leaders track what drives business outcomes.
Stay organized
Unified CSR workspace
Dedicated CSR workspace organizes all customer conversations and data—structured enough to stay organized yet flexible enough to scale.
- Customizable workspace structure
- Trello-style conversation boards
- Unified cross-channel conversation cards
- Complete conversation history
Work faster
Real-time AI and human visibility
Seamless transfers and bailouts keep AI and human teams in lock-step—with full visibility across every conversation.
- Live conversation monitoring
- Real-time activity tracking
- Live transfers and handoffs
- Manual intervention controls
Improve quality
Conversation and quality review
Surfaces coaching opportunities and quality patterns across AI and humans—to continuously improve customer experience.
- Transcript and recording review
- AI and human performance analysis
- Outcome-based conversation filtering
- Self-serve AI refinement
Scale that works
Performance and ROI dashboards
Tracks team productivity, customer engagement, and revenue outcomes—giving leaders a complete view of operational health.
- Campaign performance tracking
- Response time and engagement metrics
- Multi-workspace overview dashboards
- Appointment, sale, & revenue attribution
How Hatch compares
AI Competitors
Why PE and enterprise teams trust Hatch
Multi-location performance standardization
Consistent reporting and operational structures across brands, regions, and business units.
Custom reporting and dashboard configuration
Tailored KPIs, analytics views, and performance metrics aligned to your organizational structure.
Role-based access and permissions
Granular controls ensure team members see only relevant conversations and data for their role.
Join the service brands accelerating revenue with AI
AI is redefining how service teams work. Here’s how top brands are shifting to faster, smarter, revenue-driving conversations.
Just over the last month, we booked 123 leads that we otherwise would not have answered with Hatch AI. That's real revenue on the board.
- Rich Jordan, CEO
We've nearly tripled our conversion rate on after-hours and overflow calls in just a matter of months.
- Reyn Rogers, Director of Strategic Growth
We grew over 30% last year and we didn't add any people to do all that work.
- Jason Dowdy, COO
Our Voice AI is asking the questions that we don't, and we're closing deals from it.
- Rowdy Boling, VP of Sales & Marketing
We show up on Monday morning and there are 15 scheduled appointments already there.
- Trevor Calero, CEO
There's inflection, there's empathy. Denise asks the right questions to get to the real problem and we didn't even prompt her to.
- Adrianne Gosselin, Director of Marketing
Our CSRs aren't chasing leads anymore. The AI does all of that so they can focus on the ones ready to buy.
- Kelly Mesaris, VP of Operations
Hatch has been vital in our ability to grow as a company. It's not just helped us scale, but uncovered opportunities we would have missed.
- Stephanie Bradley, Marketing Director
Last year, out of the rehash follow-up team, we closed over $7 million worth of business.
- Matt Tyner, CMO
We have about $70 million in the last 12 months that has passed through Hatch.
- Bri Skiffington, Founder & CEO
3× CSR productivity increase
48 hrs/week saved per AI agent
80% workload reduction
Scale revenue, not headcount
