Reliable voice AI for service operations
AI Voice CSRs eliminate missed calls, reduce noise, and execute tasks so your team can focus on the work that truly moves revenue.
Listen to real calls handled by Hatch AI
Hatch Voice AI handles a wide range of real-world scenarios. Hear a few in action.
Outcomes
Voice AI built to move metrics, not just calls
AI shouldn’t just answer the phone — it should improve how your business runs.
Never miss a call — and stop wasting time on the wrong ones
AI handles every inbound call—leads, support, vendors, and spam—so your team stays focused on high-value work and your operations stay efficient.
Increase set rates with faster booking paths
Customers move from first call to booked job without delays, dropped context, or unnecessary handoffs—capturing more revenue without adding staff or tools.
Build trust with on-brand caller experiences
Every conversation reflects your tone, professionalism, and standards—strengthening brand perception and reducing escalations.
Ensure consistency with visibility and control
Clear insight into performance enables better coaching, accuracy, and consistent operations across humans and AI.
VOICE AI DEMO
Talk to Hatch Voice AI
An AI agent will call you within a minute. Just remember, this is a demo—your agent can be fully customized to fit your business needs.
“There's inflection and empathy - and she knows how to stay on task while emotionally connecting.”
MT
Adrianne Gosselin
Marketing Director, Shafer Services
You’ll get a call shortly!
Your AI agent will call you within the next minute. Make sure your phone is nearby.
We brought our abandoned call rate down from 10% to 2% with Hatch voice AI.
- Rich Jordan, CEO
FEATURES
Built for the way real service calls actually work
Every call follows your rules, your tone, and your workflows so your teams can scale without added strain.
Never miss a call
Intelligent call handling
AI uses your rules and workflows to handle every call with consistency.
- Inbound & outbound coverage
- Qualify, troubleshoot, book, escalate & more
- Best practice communication
- Real-time appointment booking
Increase set rates
Natural conversation engine
AI maintains context and guides customers to booking without interruption.
- Natural intonation and minimal latency
- Voice cloning and customization
- Voice styling (pace, length, delivery)
- CRM and Knowledge Engine context
Build trust
Smart call routing and escalation
AI handles routine calls and routes only the right moments to CSRs with real-time context for efficient, high-value handoffs.
- Warm transfers with spoken summaries
- Follows rules and workflows in Knowledge Engine
- Multi-outcome routing based on intent
- Spam filtering and custom dispositions
Ensure consistency
Built-in call visibility and controls
Built-in dashboards and review tools give complete visibility into AI and human conversations, with controls for auditing, refinement, and testing.
- Transcripts & recordings
- One-click test calls
- Conversation monitoring & review
- Performance dashboards and reporting
Solutions
Voice AI works in conjunction with the rest of Hatch’s product capabilities to fit into the following Hatch solutions:
01
Inbound Voice AI
Let AI answer and triage every category of inbound call, whether for after hours, overflow, or full-time frontline coverage
02
Outbound Voice AI
Add outbound voice AI to any multi-channel sequence across the customer journey.
How Hatch compares
AI Competitors
Why PE and enterprise teams trust Hatch
Compliance you don’t have to worry about
SOC 2 verified, with 10DLC/TCPA support built into onboarding and the platform.
Best-practice templates you can customize
Industry-specific scripting and workflow templates you can tailor to your team.
Operational rigor that scales with your business
Clear guardrails and escalation paths, plus full call visibility to ensure consistency.
Join the service brands accelerating revenue with AI
AI is redefining how service teams work. Here’s how top brands are shifting to faster, smarter, revenue-driving conversations.
Just over the last month, we booked 123 leads that we otherwise would not have answered with Hatch AI. That's real revenue on the board.
- Rich Jordan, CEO
We've nearly tripled our conversion rate on after-hours and overflow calls in just a matter of months.
- Reyn Rogers, Director of Strategic Growth
We grew over 30% last year and we didn't add any people to do all that work.
- Jason Dowdy, COO
Our Voice AI is asking the questions that we don't, and we're closing deals from it.
- Rowdy Boling, VP of Sales & Marketing
We show up on Monday morning and there are 15 scheduled appointments already there.
- Trevor Calero, CEO
There's inflection, there's empathy. Denise asks the right questions to get to the real problem and we didn't even prompt her to.
- Adrianne Gosselin, Director of Marketing
Our CSRs aren't chasing leads anymore. The AI does all of that so they can focus on the ones ready to buy.
- Kelly Mesaris, VP of Operations
Hatch has been vital in our ability to grow as a company. It's not just helped us scale, but uncovered opportunities we would have missed.
- Stephanie Bradley, Marketing Director
Last year, out of the rehash follow-up team, we closed over $7 million worth of business.
- Matt Tyner, CMO
We have about $70 million in the last 12 months that has passed through Hatch.
- Bri Skiffington, Founder & CEO
80% bookings handled by AI
3x CSR productivity increase
100% reduction in missed calls
Scale revenue, not headcount
