Reliable AI call answering for service operations
Hatch Voice AI is now powered by OpenAI’s GPT-Live-1. It answers questions from your business knowledge, qualifies the job, and books onto your live calendar while the caller is on the line. AI call handling that runs nights, weekends, and holidays. When a call needs a person, it transfers with a spoken summary.
Powered by OpenAI’s GPT-Live-1
Listen to a real call
handled by Hatch AI
With OpenAI's GPT-Live-1, a new generation of voice model, callers can now cut in mid-sentence, pause to go check something, or adjust train of thought, and the conversation keeps up.
Hear it for yourself
Powered by GPT-Live-1Serve customers in 40+ languages
Hatch Voice AI speaks 40+ languages, automatically matching the language your caller uses - even if they switch mid-call - then delivers the transcript to your team in English.
Outcomes
Voice AI built to move metrics, not just calls
AI shouldn’t just answer the phone — it should improve how your business runs.
Never miss a call — and stop wasting time on the wrong ones
AI handles every inbound call—leads, support, vendors, and spam—so your team stays focused on high-value work and your operations stay efficient.
Increase set rates with faster booking paths
Customers move from first call to booked job without delays, dropped context, or unnecessary handoffs—capturing more revenue without adding staff or tools.
Build trust with on-brand caller experiences
Every conversation reflects your tone, professionalism, and standards—strengthening brand perception and reducing escalations.
Ensure consistency with visibility and control
Clear insight into performance enables better coaching, accuracy, and consistent operations across humans and AI.
We brought our abandoned call rate down from 10% to 2% with Hatch voice AI.
- Rich Jordan, CEO
FEATURES
Built for the way real service calls actually work
Every call follows your rules, your tone, and your workflows so your teams can scale without added strain.
Never miss a call
Intelligent call handling
AI uses your rules and workflows to handle every call with consistency.
- Inbound & outbound coverage
- Qualify, troubleshoot, book, escalate & more
- Best practice communication
- Real-time appointment booking
Increase set rates
More natural conversations
Hatch powered by GPT-Live-1 talks, thinks, and adapts in real time. Customers can interrupt, change their mind, or pause to check something, and Hatch keeps up.
- Natural intonation and minimal latency
- Voice cloning and customization
- Voice styling (pace, length, delivery)
- CRM and Knowledge Engine context
- Conversations in 46 languages
Build trust
Smart call routing and escalation
AI handles routine calls and routes only the right moments to CSRs with real-time context for efficient, high-value handoffs.
- Warm transfers with spoken summaries
- Follows rules and workflows in Knowledge Engine
- Multi-outcome routing based on intent
- Spam filtering and custom dispositions
Ensure consistency
Built-in call visibility and controls
Built-in dashboards and review tools give complete visibility into AI and human conversations, with controls for auditing, refinement, and testing.
- Transcripts & recordings
- One-click test calls
- Conversation monitoring & review
- Performance dashboards and reporting
Solutions
Voice AI works in conjunction with the rest of Hatch’s product capabilities to fit into the following Hatch solutions:
01
Inbound Voice AI
Let AI answer and triage every category of inbound call, whether for after hours, overflow, or full-time frontline coverage
02
Outbound Voice AI
Add outbound voice AI to any multi-channel sequence across the customer journey.
How Hatch compares
AI Competitors
Why PE and enterprise teams trust Hatch
Compliance you don’t have to worry about
SOC 2 verified, with 10DLC/TCPA support built into onboarding and the platform.
Best-practice templates you can customize
Industry-specific scripting and workflow templates you can tailor to your team.
Operational rigor that scales with your business
Clear guardrails and escalation paths, plus full call visibility to ensure consistency.
Join the service brands accelerating revenue with AI
AI is redefining how service teams work. Here’s how top brands are shifting to faster, smarter, revenue-driving conversations.
Just over the last month, we booked 123 leads that we otherwise would not have answered with Hatch AI. That's real revenue on the board.
- Rich Jordan, CEO
We've nearly tripled our conversion rate on after-hours and overflow calls in just a matter of months.
- Reyn Rogers, Director of Strategic Growth
We grew over 30% last year and we didn't add any people to do all that work.
- Jason Dowdy, COO
Our Voice AI is asking the questions that we don't, and we're closing deals from it.
- Rowdy Boling, VP of Sales & Marketing
There's inflection, there's empathy. Denise asks the right questions to get to the real problem and we didn't even prompt her to.
- Adrianne Gosselin, Director of Marketing
Our CSRs aren't chasing leads anymore. The AI does all of that so they can focus on the ones ready to buy.
- Kelly Mesaris, VP of Operations
Hatch has been vital in our ability to grow as a company. It's not just helped us scale, but uncovered opportunities we would have missed.
- Stephanie Bradley, Marketing Director
Last year, out of the rehash follow-up team, we closed over $7 million worth of business.
- Matt Tyner, CMO
We have about $70 million in the last 12 months that has passed through Hatch.
- Bri Skiffington, Founder & CEO
80% bookings handled by AI
3x CSR productivity increase
100% reduction in missed calls
*These metrics are self-reported case study results voluntarily provided by customers. They are not intended to guarantee or promise any same or similar result.
FAQs
How does AI call answering work when a customer calls in?
Hatch Voice AI picks up, greets the caller, and identifies whether the call is a lead, a status check, a vendor, or spam. From there it answers questions from your business knowledge, qualifies the lead, and books the appointment on the rules you set. At High Ground Service Pros, 75% of call volume is handled by Hatch AI this way.
Does AI call answering book appointments on a live calendar?
Yes. For most major trade software, including ServiceTitan and LeadPerfection, Hatch AI call answering reads availability, capacity rules, arrival windows, and dispatch rules in real time, then books onto the live calendar. Hatch works with ServiceTitan's Adaptive Capacity to keep up when appointments run long or a tech drops out, so the slot a customer hears is one you can staff.
Can Hatch Voice AI cover calls after hours and on weekends?
Yes. Hatch Voice AI answers calls 24/7, including nights, weekends, and holidays, and can run a separate after-hours agent with its own scripts and rules so a 10pm emergency call is handled the same way a Tuesday afternoon one is. Peaden reports 3x conversion on after-hours and overflow calls with Hatch.
Why choose AI call answering over a virtual receptionist service?
A virtual receptionist answers and routes. Hatch AI call answering finishes the conversation: it qualifies the caller, books the job, filters spam, and warm-transfers the calls that need a person. Outbound calling is included too, so the same system that answers your phone also works your aged leads, which is how Crown Roofing reached 100x ROI on rehash with Hatch.
What happens when AI call answering hands a caller to a person?
Hatch Voice AI transfers the call and reads a spoken summary to whoever picks up, so your CSR starts with the context. If nobody answers the transfer, the caller is offered voicemail on your Hatch number. When a caller asks whether they are speaking with AI, Hatch AI confirms that it is, and a person on your team can take over at any point.
Does Hatch Voice AI answer calls in Spanish and other languages?
Yes. Hatch Voice AI answers calls in 40+ languages, including Spanish, by the same agent that takes your English calls, so there is no separate Spanish agent, prompt, or script to build. A Spanish-speaking caller can work through their entire conversation in Spanish, the qualification questions, the booking, and closing out the call. Hatch Voice AI is powered by OpenAI’s GPT-Live-1, which means more natural conversations and a more responsive experience for callers in every language.
What happens if a caller switches languages mid-call?
Hatch Voice AI switches with them. It detects the caller's language from their speech, with no "press 2 for Spanish" menu, and if someone opens in English and moves to Spanish partway through, the conversation continues in Spanish without a transfer or a restart. Regardless of the language, the transcript lands in Recordings and Transcripts in English.
How do multi-location companies run different hours and rules?
Each location runs its own Hatch Voice AI agent with its own hours, service areas, scripts, and escalation rules, built from one company standard so you are not maintaining a separate set of instructions per market from scratch. Bone Dry Roofing runs the same playbook across 17 instances, covering more than 20 offices in nine states.
Still have questions?
Scale revenue,
not headcount
