New Release
Hatch is among the first AI communications platforms to run OpenAI's GPT-Live-1, a new type of voice model that makes AI conversations sound remarkably natural.
Hear it for yourself
Powered by GPT-Live-1
More Than a Great Voice
GPT-Live-1 powers the conversation. Hatch gets the job done.
Great Voice AI takes more than sounding natural. Hatch combines OpenAI's advanced real-time voice technology with purpose-built operational intelligence for service businesses. The result? An exceptional call experience delivered 24/7.
Understands your customers
Processes in real-time what customers need, what they're asking for, and the context of the conversation.
Knows how your business works
Uses your service areas, technician availability, job details, scheduling rules, and emergency routing to determine the right next step.
Keeps up with the conversation
Listens and speaks at the same time, so a caller can cut in mid-sentence. Holds the line when someone goes to check something. Hears how something was said, not just what.
Takes the right action
Answers questions, qualifies needs, books jobs, and transfers a call when a member of your team is needed. Every call moves toward an outcome: a booked job, a qualified lead, or a problem solved on the first call.
Better Customer Experience
Smoother calls,
happier customers
Fewer dropped calls, faster follow-ups, and cleaner customer records improve your workflow and caller experience.
Let callers jump in or interrupt mid-sentence
Hatch listens while it talks, so when a caller jumps in the conversation shifts, moving in lock-step with your customer.
Hold the line while they look
When a customer sets the phone down to check their calendar or look up a model number, Hatch patiently waits — then picks the conversation back up exactly where they left off.
Match the tone of the moment
Excited, frustrated, confused, in a hurry — Hatch reads the moment and responds the way your best CSR would, so callers feel heard.
Powered by GPT-Live-1
Voice AI this advanced needs to be heard.
Hatch powered by GPT-Live-1 runs two models in parallel on every call, so the agent can talk, think, and adapt responses in real-time. Customers can interrupt, change their mind, or pause to check something, and the conversation follows them.
Hears the urgency – adapts how its booked
Interprets a caller's pace, inflection, and tone, so it knows when a call needs to shift from routine to urgent.
- Trained to pick up on every part of the conversation
- Your unique emergency criteria, applied in the moment
- Booked into the next open slot, not next Thursday
Active listening – talks and listens at the same time
Callers can cut in while Hatch is talking. It acts on what they just said instead of finishing the sentence it started.
- Handles interruptions and corrections mid-sentence
- Conversation goes wherever the caller needs it to
- Faster responses, shorter calls
Adaptive responses holds the line while they process information
Most service calls have a moment where the caller goes to find a model number or a breaker panel for their issue. Hatch waits through it and picks the conversation back up when they're ready.
- Conversations never feel rushed
- No relentless check-ins
- Picks up exactly where they left off
- Finishes calls older models would drop
Connected to everything – books before they hang up
Hatch checks your calendar, your service area, your dispatch rules, and this customer's history while it's still talking. Then Hatch books a slot that actually works.
- Follows your integrated calendar and dispatch rules
- Pulls customer history across your systems
- Books while the caller is still on the line
- Hands off to your team when asked
- Sends a confirmation text immediately
Voice AI Demo
Talk to Hatch Voice AI
Put in your number and a Hatch Voice AI powered by OpenAI's GPT-Live-1 calls you within a minute. Just remember, this is a demo, and yours can be fully customized to fit your business needs.
Hatch connects to the systems you already run on.
Trust us with your customers
"One question our team has trouble answering is, 'What's your best price?' Voice AI is answering those...and we're closing $50,000 jobs that would otherwise have been lost."
"There's inflection and empathy — and she knows how to stay on task while emotionally connecting."
Adrianne Gosselin
Marketing Director
"Our Voice AI agent is asking the questions that we don't, and we're closing deals from it."
Rowdy Bowling
VP of Sales & Marketing
FAQs
Learn how GPT-Live-1 makes Hatch's AI voice agents sound more natural than ever.
GPT-Live-1 is OpenAI's latest generation of voice technology, a leading speech-to-speech model that enables continuous voice interaction. Unlike older voice systems that wait for you to finish speaking before responding, it listens and speaks at the same time—so it handles interruptions, pauses, and back-and-forth the way a person would.
Now running on a new generation voice model, Hatch AI has more natural conversations for an exceptional call experience. Callers can interrupt, change their mind mid-sentence, or pause to think, and the AI receptionist matches the moment. The result is warmer, more responsive, and far less robotic than the automated voice systems most people are used to when they call a business.
Voice AI for home services (or service businesses more broadly) uses artificial intelligence to communicate with customers over the phone. An advanced AI voice agent for home services can go beyond answering calls to understand customer needs, qualify opportunities, check business information, and help schedule appointments. Hatch brings voice AI into its broader AI Communications Platform, where AI-powered CSR agents can engage customers across voice, text, email, and web.
No. Hatch powered by GPT-Live-1 handles both inbound and outbound calls. Hatch takes inbound calls 24/7, and you can add outbound voice AI to any multi-channel sequence across the customer journey — missed-call callbacks, estimate follow-ups, and more.
Most tools stop at answering. Hatch acts on the lead: it checks the calendar, applies your dispatch rules, pulls the customer's history across your systems, and books the appointment while the caller is still on the line.
Our AI receptionist is even trained to ask the tough sales questions — as Crown Roofing & Waterproofing put it, Hatch is "asking those hard questions — and we're closing $50,000 jobs that would otherwise have been lost."
An AI answering service may primarily answer and route calls. Hatch is an AI Communications Platform designed to manage customer conversations and take action across voice, text, email, and web.
New Hatch accounts have access to run GPT-Live-1. We're rolling it out to existing accounts on an ongoing basis — reach out to your account team for your specific timeline.
*Call recordings edited for demonstration purposes. Actual results may vary.
Scale revenue,
not headcount
Talk to Hatch Voice AI and decide for yourself.
