Turn past customers into predictable revenue
Use AI to re-engage existing customers for memberships, cross-sells, and new projects—without pulling your team off inbound work.
Problem
Your best source of revenue is sitting untouched
Existing customers already trust you—but outreach bottlenecks leave repeat business and recurring revenue on the table.
7x
more expensive to acquire a customer than retain one
01
Proactive outreach doesn't happen
Your team is buried in inbound work. Reaching out to past customers or members falls to the bottom of the list.
02
Prepaid visits go unscheduled
Without consistent outreach, prepaid tune-ups and inspections never get booked—and the revenue they generate is lost.
03
Slow seasons stay slow
Without a system to proactively generate demand from your customer base, slow periods mean idle capacity and missed revenue.
Solution
AI drives new revenue from customers who already trust you
AI handles the outreach your team never has time for—unlocking the revenue sitting in your customer base.
Repeat revenue without the manual grind
No more wondering if past customers are being worked. AI handles outreach so your database becomes a predictable revenue channel.
Memberships and maintenance stay on track
Prepaid visits get scheduled automatically—so membership programs deliver the recurring and upsell revenue they're designed for.
CSRs stay focused on closing, not calling
Proactive outreach happens without pulling reps off inbound work. Your team closes deals while AI generates demand.
Slow seasons become revenue opportunities
Fill idle capacity by activating your customer base. Turn slow periods into predictable revenue instead of waiting for demand.
Results
20%revenue increase in slow seasons
700+appointments from one campaign
↑Higher membership utilization
Use cases
Membership scheduling
Book prepaid tune-ups, inspections, and maintenance visits.
Membership renewals
Proactive reminders before memberships expire.
Cross-sell campaigns
"Did you know we do electrical and plumbing as well?"
Past customer outreach
Re-engage for new projects, seasonal work, or upgrades.
Aging equipment
Reach out before systems fail to offer replacement or upgrade options.
How it works
Hatch detects and reaches out
CRM data identifies customers due for re-engagement—memberships, past jobs, cross-sells—and launches outreach.
AI handles the reply
When customers respond, AI answers questions, explains offers, checks availability, and books—or escalates.
Humans step in when needed
When a conversation needs a human touch or a closer, AI transfers with full context.
Every action syncs automatically
CRMs update in real time as outcomes, notes, and transcripts flow into the correct fields.
How Hatch compares
Basic Automation
AI Competitors
Multi-day, multi-channel sequences
(SMS, email, call)
Often single channel
AI handles replies and books appointments
No conversation capability
May escalate quickly
Granular audience targeting
Prepackaged audiences only
Limited data syncing
Bi-directional CRM integration
Requires middleware
Can be limited
Best-practice templates
(campaigns, audiences, agents)
Join the service brands accelerating revenue with AI
AI is redefining how service teams work. Here’s how top brands are shifting to faster, smarter, revenue-driving conversations.
Just over the last month, we booked 123 leads that we otherwise would not have answered with Hatch AI. That's real revenue on the board.
- Rich Jordan, CEO
We've nearly tripled our conversion rate on after-hours and overflow calls in just a matter of months.
- Reyn Rogers, Director of Strategic Growth
We grew over 30% last year and we didn't add any people to do all that work.
- Jason Dowdy, COO
Our Voice AI is asking the questions that we don't, and we're closing deals from it.
- Rowdy Boling, VP of Sales & Marketing
We show up on Monday morning and there are 15 scheduled appointments already there.
- Trevor Calero, CEO
There's inflection, there's empathy. Denise asks the right questions to get to the real problem and we didn't even prompt her to.
- Adrianne Gosselin, Director of Marketing
Our CSRs aren't chasing leads anymore. The AI does all of that so they can focus on the ones ready to buy.
- Kelly Mesaris, VP of Operations
Hatch has been vital in our ability to grow as a company. It's not just helped us scale, but uncovered opportunities we would have missed.
- Stephanie Bradley, Marketing Director
Last year, out of the rehash follow-up team, we closed over $7 million worth of business.
- Matt Tyner, CMO
We have about $70 million in the last 12 months that has passed through Hatch.
- Bri Skiffington, Founder & CEO
Scale revenue, not headcount
