Home-services expertise, not generic AI
Trained to qualify projects, schedule estimates, and follow up on bids. Customized to your business’s rules.
AI Communications for Masonry & Concrete
AI for masonry & concrete that doesn't stop at "booked"
Estimate requests, site visits, bid follow-ups. Hatch AI answers, qualifies, and schedules estimates 24/7, then follows up until the job is booked.
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01
Answer and qualify
Every masonry and concrete lead answered, with the project details you need in one place.
02
Schedule estimates
Site visits booked and confirmed, with reminders sent automatically.
03
Follow up and win
Estimate follow-ups that keep bids moving until the job is booked.
Improved ROI
The jobs you lose aren't just the calls you miss.
A call while you're pouring a slab. An estimate request that waits a week. A bid nobody followed up on. A homeowner who went quiet after the site visit. Every gap between estimate and signed job is a project your competitor wins.
With Hatch
Answered every time, even when your crew is on-site
Without Hatch
Missed calls while you're on a job
With Hatch
Qualified and scheduled for an estimate the moment they reach out
Without Hatch
Estimate requests wait days for a callback
With Hatch
Estimate follow-ups sent automatically until the job is decided
Without Hatch
Bids go cold without consistent follow-up
With Hatch
All conversations tracked and managed in one place
Without Hatch
Conversations in multiple inboxes
Customer Journey
From “can I get an estimate?” to “let’s do it,” automated.
Your team no longer has to chase customers. A retaining wall estimate requested on a Saturday becomes a site visit, then a signed job three weeks after the customer went quiet, without anyone on your team chasing it. Hatch answers, schedules, and follows up, 24/7, from the first inquiry to the signed job.
Answer & Qualify
Every lead answered before they can call your competitor.
A homeowner calls at 9 PM about a cracked driveway. Hatch picks up, asks the right questions, and books the job before they hang up.
- Homeowner calls after hours
- Hatch qualifies the job
- Estimate booked for 8 AM
Book & Confirm
Booked on your live calendar, by your rules.
Hatch applies the scheduling logic specific to your business, confirms every appointment, sends reminders, and handles reschedules, so every job lands in the right slot.
- Reminder texted the night before
- Customer asks to move it
- New time confirmed
Follow Up & Nurture
AI lead follow up that keeps every bid moving.
Hatch follows up on every open estimate by text, phone, and email until the customer gives you an answer.
- Estimate sent
- Follow-up on day 2 and day 5
- Customer says yes
Reactivate & Renew
The job is done, the relationship isn’t.
After every job, Hatch asks for feedback and referrals and sends maintenance offers on schedule. When the customer calls next season, their history is already on file.
- Feedback request after the job
- Seasonal maintenance offer
- Repeat job booked
Voice AI in Action
Hear Hatch handle a call.
A homeowner calls with an urgent request. No hold music, no callback form.
- Hatch answers and gets the job details, the contact, the urgency
- Checks your availability and books the appointment, escalating if needed
- Texts a confirmation before the call ends
- Flags anything outside your scope for a person on your team
Hatch is among the first AI communications platforms to run OpenAI's GPT-Live-1, a new type of voice model that makes AI conversations sound remarkably natural.
Hear it for yourself
Powered by GPT-Live-10:00
*Call recordings edited for demonstration purposes. Actual results may vary.
Built for Efficiency
Every conversation in one place
One platform covers the whole customer journey, from the first inquiry through estimate scheduling, bid follow-up, and the next project.
- Every channel, one inbox: calls, texts, emails, and web forms all flow into one queue
- Runs on your rules: schedules estimates around
your crews and service area - Automated escalation: routes conversations to a member of your team when needed
- One customer record: every call, text, and email attached to the same contact
Built to Fit
Your systems. Your rules. Your way.
Hatch connects to your lead sources, scheduling, and estimating systems. It handles the conversation, then passes the booking back to your system of record.
- Lead sources: Yelp, Angi, Google LSA, Thumbtack, and more
- CRMs and FSMs: Certified app in the ServiceTitan App Marketplace, plus Jobber, JobNimbus, AccuLynx, HubSpot, and more through Zapier
- Customized for you: Our team works with each business to set Hatch up around its services, rules, and workflows
Insights for Growth
Launch fast. Track results. Optimize performance.
Start from proven templates, track how agents perform, and get ongoing help from our team, so you grow without adding admin work.
- Agent and Campaign Templates mean you can start from a proven template or build from scratch. Update Hatch once and every agent updates instantly
- Reporting and Conversational Analytics show you where to improve agent and team performance
- Designated ongoing support helps your team get the most out of Hatch
- AI agents work alongside your team, not in place of them, so you get more from the resources you have
Customer Stories
Real customers. Real results. Real growth.
81%
of leads booked by AI
*High Ground Service Pros • AI-handled call volume
3x
after-hours conversion
*Peaden • after-hours and overflow calls
59:1
return on investment
*Strittmatter • first-year ROI
These metrics are self-reported case study results voluntarily provided by customers. They are not intended to guarantee or promise any same or similar result.
Why Hatch
Built for masonry and concrete businesses, with your needs in mind
More than 2,000 service brands run on Hatch.
Data privacy & security by default
Your customer data stays yours, protected from the first call. Every conversation syncs back to your CRM, so your system stays the source of truth.
Deep relationships with the partners you trust
Leads from Yelp, Angi, Google LSA, and Thumbtack, answered the moment they come in. Bookings passed to ServiceTitan, Jobber, JobNimbus, or your CRM of choice.
Proven from one shop to enterprise
From a solo operator to multi-location teams, Hatch flexes to the needs of your business, scaling as you grow
From setup to live, we've got your back
Hatch can be customized to your masonry and concrete business, using your information and rules as inputs, integrating with your CRM software, and more.
Get Started
From first call to signed job, and every conversation after.
We’ll show you which estimate requests, calls, and bids are slipping through today, and exactly what Hatch would catch.
Get a demo
*Offer expires October 31, 2026. Purchase a 12 month Hatch subscription and get the first 30 days free. Open to eligible customers in select categories. Subject to Hatch Master Services Agreement.