Always-on call handling that never misses a customer
AI voice agents answer every inbound call instantly—day or night—to triage, book, and resolve requests with consistent, on-brand service.
Problem
Every call counts, but humans can't cover them all
High inbound volume, unpredictable demand, and staffing gaps create missed calls, long wait times, and lost revenue opportunities.
50%+
of inbound calls are not leads
01
CSRs spend too much time on low value work
Up to 70% of calls aren't leads—status checks, vendors, and spam pull CSRs away from revenue-driving conversations.
02
High or scaling call volume requires costly headcount
Hiring for peak seasons is expensive; running lean creates coverage gaps. Both lead to missed revenue and overwhelm.
03
Third-party coverage is expensive + inconsistent
Call centers are costly, off-brand, and often mishandle leads—creating dropped opportunities and poor experiences.
Solution
AI voice agents deliver reliable 24/7 coverage
Hatch handles the high-volume, low-value calls, supporting your customers while freeing CSRs for the conversations that truly matter.
Every call answered, no missed opportunities
AI picks up immediately—during hours, after hours, weekends, and overflow—ensuring 100% coverage and eliminating missed calls.
CSRs focus on revenue-driving work
AI absorbs status checks, vendors, troubleshooting, and spam—freeing CSRs to focus on revenue-driving conversations.
More bookings with instant scheduling
AI checks real-time availability, presents options, and books or reschedules appointments instantly—no callbacks or delays.
Consistent, on-brand service around the clock
AI follows your scripts, tone, rules, and escalation paths—delivering professional, brand-aligned communication at any volume.
Results
100%reduction in missed calls
80%higher set rate than voicemail
3xCSR productivity increase
Use cases
After-hours coverage
Ensure every call is answered when your team is offline.
Overflow handling
Absorb spikes in volume without adding staff
All-call handling
Let AI answer and triage every category of inbound call
Lead qualification
Qualify and route leads 24/7 without missing opportunities.
Appointment booking
Book directly into your calendar with zero back-and-forth.
Customer support
Handle common questions and requests automatically.
How it works
Great AI doesn’t just answer calls—it follows your rules, takes action, and coordinates with humans so callers get fast, accurate service from start to finish.
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AI answers and identifies
AI picks up every call and determines whether it’s a lead, status check, reschedule, update, troubleshooting, vendor, or spam.
Workflow executes automatically
AI qualifies, books, answers FAQs, troubleshoots, filters spam, or routes to a human with a warm transfer.
Humans step in only when needed
When conversations need a human touch, CSRs step in with full context for seamless handoff.
Everything logged automatically
All notes, outcomes, dispositions, transcripts, and recordings sync to your CRM and command center.
How Hatch compares
Third-Party Call Centers
AI Competitors
Full conversation handling
(triage, FAQs, objections)
Inconsistent quality
Often escalates quickly
Full conversation handling
Takes messages only
Varies
Follows your scripts, tone, and brand rules
Off-brand, generic
Limited customization
Warm transfer with full context
Cold transfer or voicemail
Often requires call back
Bi-directional CRM integration
Often lacks depth
Best-practice agent templates
Join the service brands accelerating revenue with AI
AI is redefining how service teams work. Here’s how top brands are shifting to faster, smarter, revenue-driving conversations.
Just over the last month, we booked 123 leads that we otherwise would not have answered with Hatch AI. That's real revenue on the board.
- Rich Jordan, CEO
We've nearly tripled our conversion rate on after-hours and overflow calls in just a matter of months.
- Reyn Rogers, Director of Strategic Growth
We grew over 30% last year and we didn't add any people to do all that work.
- Jason Dowdy, COO
Our Voice AI is asking the questions that we don't, and we're closing deals from it.
- Rowdy Boling, VP of Sales & Marketing
We show up on Monday morning and there are 15 scheduled appointments already there.
- Trevor Calero, CEO
There's inflection, there's empathy. Denise asks the right questions to get to the real problem and we didn't even prompt her to.
- Adrianne Gosselin, Director of Marketing
Our CSRs aren't chasing leads anymore. The AI does all of that so they can focus on the ones ready to buy.
- Kelly Mesaris, VP of Operations
Hatch has been vital in our ability to grow as a company. It's not just helped us scale, but uncovered opportunities we would have missed.
- Stephanie Bradley, Marketing Director
Last year, out of the rehash follow-up team, we closed over $7 million worth of business.
- Matt Tyner, CMO
We have about $70 million in the last 12 months that has passed through Hatch.
- Bri Skiffington, Founder & CEO
Scale revenue, not headcount
