Reliable AI call answering for service operations
Hatch Voice AI is now powered by OpenAI’s GPT-Live-1. It answers questions from your business knowledge, qualifies the job, and books onto your live calendar while the caller is on the line. When a call needs a person, it transfers with a spoken summary.
New Release
With OpenAI's GPT-Live-1, a new generation of voice model, callers can now cut in mid-sentence, pause to go check something, or adjust train of thought, and the conversation keeps up.
Hear it for yourself
Powered by GPT-Live-1Outcomes
Voice AI built to move metrics, not just calls
AI shouldn’t just answer the phone — it should improve how your business runs.
Never miss a call — and stop wasting time on the wrong ones
AI handles every inbound call—leads, support, vendors, and spam—so your team stays focused on high-value work and your operations stay efficient.
Increase set rates with faster booking paths
Customers move from first call to booked job without delays, dropped context, or unnecessary handoffs—capturing more revenue without adding staff or tools.
Build trust with on-brand caller experiences
Every conversation reflects your tone, professionalism, and standards—strengthening brand perception and reducing escalations.
Ensure consistency with visibility and control
Clear insight into performance enables better coaching, accuracy, and consistent operations across humans and AI.
VOICE AI DEMO
Talk to Hatch Voice AI
Put in your number and a Hatch Voice AI powered by OpenAI's GPT-Live-1 calls you within a minute. Just remember, this is a demo, and yours can be fully customized to fit your business needs.
“There's inflection and empathy - and she knows how to stay on task while emotionally connecting.”
AG
Adrianne Gosselin
Marketing Director, Shafer Services
We brought our abandoned call rate down from 10% to 2% with Hatch voice AI.
- Rich Jordan, CEO
FEATURES
Built for the way real service calls actually work
Every call follows your rules, your tone, and your workflows so your teams can scale without added strain.
Never miss a call
Intelligent call handling
AI uses your rules and workflows to handle every call with consistency.
- Inbound & outbound coverage
- Qualify, troubleshoot, book, escalate & more
- Best practice communication
- Real-time appointment booking
Increase set rates
More natural conversations
Hatch powered by GPT-Live-1 talks, thinks, and adapts in real time. Customers can interrupt, change their mind, or pause to check something, and Hatch keeps up.
- Natural intonation and minimal latency
- Voice cloning and customization
- Voice styling (pace, length, delivery)
- CRM and Knowledge Engine context
Build trust
Smart call routing and escalation
AI handles routine calls and routes only the right moments to CSRs with real-time context for efficient, high-value handoffs.
- Warm transfers with spoken summaries
- Follows rules and workflows in Knowledge Engine
- Multi-outcome routing based on intent
- Spam filtering and custom dispositions
Ensure consistency
Built-in call visibility and controls
Built-in dashboards and review tools give complete visibility into AI and human conversations, with controls for auditing, refinement, and testing.
- Transcripts & recordings
- One-click test calls
- Conversation monitoring & review
- Performance dashboards and reporting
Solutions
Voice AI works in conjunction with the rest of Hatch’s product capabilities to fit into the following Hatch solutions:
01
Inbound Voice AI
Let AI answer and triage every category of inbound call, whether for after hours, overflow, or full-time frontline coverage
02
Outbound Voice AI
Add outbound voice AI to any multi-channel sequence across the customer journey.
How Hatch compares
AI Competitors
Why PE and enterprise teams trust Hatch
Compliance you don’t have to worry about
SOC 2 verified, with 10DLC/TCPA support built into onboarding and the platform.
Best-practice templates you can customize
Industry-specific scripting and workflow templates you can tailor to your team.
Operational rigor that scales with your business
Clear guardrails and escalation paths, plus full call visibility to ensure consistency.
Join the service brands accelerating revenue with AI
AI is redefining how service teams work. Here’s how top brands are shifting to faster, smarter, revenue-driving conversations.
Just over the last month, we booked 123 leads that we otherwise would not have answered with Hatch AI. That's real revenue on the board.
- Rich Jordan, CEO
We've nearly tripled our conversion rate on after-hours and overflow calls in just a matter of months.
- Reyn Rogers, Director of Strategic Growth
We grew over 30% last year and we didn't add any people to do all that work.
- Jason Dowdy, COO
Our Voice AI is asking the questions that we don't, and we're closing deals from it.
- Rowdy Boling, VP of Sales & Marketing
There's inflection, there's empathy. Denise asks the right questions to get to the real problem and we didn't even prompt her to.
- Adrianne Gosselin, Director of Marketing
Our CSRs aren't chasing leads anymore. The AI does all of that so they can focus on the ones ready to buy.
- Kelly Mesaris, VP of Operations
Hatch has been vital in our ability to grow as a company. It's not just helped us scale, but uncovered opportunities we would have missed.
- Stephanie Bradley, Marketing Director
Last year, out of the rehash follow-up team, we closed over $7 million worth of business.
- Matt Tyner, CMO
We have about $70 million in the last 12 months that has passed through Hatch.
- Bri Skiffington, Founder & CEO
80% bookings handled by AI
3x CSR productivity increase
100% reduction in missed calls
*These metrics are self-reported case study results voluntarily provided by customers. They are not intended to guarantee or promise any same or similar result.
FAQs
Hatch AI call answering picks up, greets the caller, and identifies whether the call is a lead, a status check, a vendor, or spam. From there, the virtual receptionist for contractors answers questions from your business knowledge, qualifies the lead, and books the appointment on the rules you set. Every call gets answered, and only the ones that need a person are forwarded to your team.
Yes. Hatch's AI receptionist answers calls 24/7, including nights, weekends, and holidays, and can run a separate after-hours agent with its own scripts and rules so a 10pm emergency call is handled the same way a Tuesday afternoon one is. Peaden reports 3x conversion on after-hours and overflow calls with Hatch.
Yes. For most major trade software, including ServiceTitan and LeadPerfection, Hatch AI call answering reads availability, capacity rules, arrival windows, and dispatch rules in real time, then books onto the real-time calendar. Hatch's Adaptive Capacity keeps up when appointments run long or a tech drops out, so the slot a customer hears is one you can actually staff.
A virtual receptionist for contractors answers and routes. Hatch AI call answering finishes the conversation, qualifying against your criteria, answering service and pricing questions, booking on the live calendar, filtering spam, and warm-transferring the calls that need a person. Outbound calling is included, not just inbound, so the same system that answers your phone also works your aged leads.
A virtual receptionist for contractors transfers the call, and the caller waits briefly while the AI reads a spoken summary to whoever picks up, so your CSR starts with the context instead of asking them to repeat the whole story. If nobody answers the transfer, the caller is offered voicemail on your Hatch number. Human handoff is part of AI call answering, not a failure of it.
One AI answering service can cover twelve markets without twelve separate sets of instructions to maintain, and then each location can customize their preferences based around your standard. Every location runs its own agent with its own hours, service areas, scripts, and escalation rules.
Scale revenue,
not headcount
