Introducing Hatch Outbound Voice AI

As you know, outbound phone calls are one of the most important workflows in home services, and one of the hardest to scale.

That's why today, Hatch is introducing Outbound Voice AI — bringing proactive outbound calling into the same system that already powers inbound calling and multi-channel outbound campaigns. Read on to learn how it works and why it matters.

How we got here

For a while now, Hatch AI has proven its value on multiple fronts:

• Voice AI has been answering inbound calls, booking appointments, and handling high-volume conversations reliably.
• Messaging AI has been powering the conversations behind outbound campaigns, engaging customers the moment they respond across SMS and email.

But we knew that inbound voice and outbound messaging only solved two-thirds of the problem. Outbound calling was still manual, fragmented, and expensive.

Chasing down leads, confirming appointments, calling back missed opportunities, and scheduling recurring services aren't edge cases, they're the daily work that keeps schedules full and revenue moving. But these workflows come with challenges, which brings us to Outbound Voice AI.

Enter: Outbound Voice AI

For the above workflows, service teams face the following challenges:

• CSR teams wear multiple hats
• Customers expect faster outreach than humans can consistently deliver
• Call centers are costly

As a result, outbound calling becomes a constant balancing act. CSRs and sales teams spend hours on repetitive calls that are necessary, but not the best use of their time, while higher-value conversations compete for attention.

Outbound Voice AI changes that. It extends Hatch's Voice AI beyond inbound calls, allowing Hatch AI to proactively place intelligent outbound calls directly from your campaigns. The intent isn't to introduce another calling tool, but to bring outbound voice into the same system that already powers Hatch's SMS, email, and AI-driven customer conversations.

What Outbound Voice AI can do

What we like most about Outbound Voice AI is that it enhances the AI infrastructure you already have with Hatch, bringing all the intelligence of inbound Voice AI into outbound workflows.

Works inside your existing campaigns: Outbound Voice AI calls are now a step inside your Hatch campaigns — triggered by the rules and timing you set — that prompts a Hatch AI agent to place an outbound phone call. For example,

• "Call only after a text goes unanswered"
• "Send follow-up texts if a call isn't answered"
• "Trigger outbound calls immediately for new, high-priority leads"

Qualification at scale: Outbound Voice AI handles repeatable qualification conversations — asking questions like "What size home do you have?" or "What zip code are you in?" — so your team only steps in when it counts.

Book directly into ServiceTitan: Outbound calls don't just connect — they convert into confirmed, scheduled jobs.

Personalized voicemails: If a customer doesn't answer, Hatch leaves a custom voicemail tailored to them — so every outreach attempt still delivers value.

Seamless human handoff: When a conversation needs a human, Outbound Voice AI transfers the call to a live operator in real time. Customers always have a clear path to a person when it matters most.

Use cases we're seeing first

Outbound Voice AI unlocks high-impact outbound workflows across the customer lifecycle. The most popular use cases we're seeing first are:

• Speed-to-lead outreach
• Appointment confirmations
• Rehash and win-back campaigns
• Membership renewal calls
• Recurring services bookings

For many Hatch customers, this will be the fastest way to scale outbound communication without scaling labor or operational complexity.

The future of outbound for service businesses

Outbound Voice AI brings one of the most critical communication workflows into the same system that already powers Hatch's inbound calls, SMS, and email. Instead of managing dialers, call centers, and disconnected follow-up, outbound calling becomes coordinated, measurable, and repeatable — with AI handling the volume and humans focused on higher-value conversations.

This is the next step in how Hatch is evolving: consolidating customer communication into a single AI CSR layer that works across every channel and every stage. Voice AI isn't just answering calls anymore — it's helping teams stay ahead of demand without adding complexity.

Have questions?

• Hatch customers, reach out to your Account Manager here.

• Non-Hatch customers, book a demo here!