The company
ABC Seamless of Nebraska is the largest single group of ABC Seamless franchises. Jesse Barlean, Marketing Manager, manages marketing and lead generation for the group.
The problem
Slow and inconsistent follow-up with new leads. Each week, Jesse and his team receive dozens of leads from Modernize, but with leads being delivered at all hours of the day, many began slipping through the cracks. Without the bandwidth to respond to every lead instantly, Jesse was leaving money on the table.
The solution
Connect Hatch to Modernize. Jesse was already using Hatch to automate his sales follow-up and rehash, and Modernize for qualified homeowner leads, so when Hatch rolled out its integration with Modernize, putting the two together was a no-brainer.
Now when new leads come in from Modernize, Hatch automatically sends a series of texts, emails, and voicemails until they respond. When a lead replies, their appointment setter receives an alert and can jump into the conversation to answer questions and set the appointment. It's that easy.
The results
$50K per month in additional sales. By messaging new Modernize leads in a matter of seconds, they're getting a 43% response rate and are saving 5 hours per week with automated follow-ups.
"Our speed-to-lead is now instant and automatic. We beat our competitor to every new lead and set more appointments."
"We call dibs on all new leads before our competitors can even get to them."
