The company
Bath Fitter of San Diego specializes in acrylic bathtub and shower solutions. Founded in 2013, the company has 20 employees and serves the San Diego, California area.
The problem
Slow and inconsistent follow-up. Bath Fitter was quoting just 5% of their Modernize leads. Reps were slow to get back to new leads and inconsistent with their follow-up. Phone calls were becoming less and less effective.
The solution
Automate speed to lead by connecting Modernize to Hatch. When a new lead passes through Modernize, Hatch automatically sends a customized text, email, and voicemail to the homeowner. Then Hatch continues to follow up until the homeowner responds.
The Bath Fitter team gets notified when someone responds so they can jump in, answer any questions, and book the appointment.
The results
$42.5K in additional sales. After just one month of using Hatch to follow up with Modernize leads, Bath Fitter's lead-to-estimate rate went from 5% to 25% — a 5X improvement.
