Hatch Updates & Info
New! Calling in Campaigns
Discover how Hatch's new calling feature integrates live phone calls into campaigns, enabling a more unified workflow for your team.
Sync call statuses from ServiceTitan into Hatch for targeted campaigns so you can reconnect with abandoned calls instantly and boost engagement.
The Hatch and ServiceTitan integration is a powerful one, and we're excited to share that we've added yet another data point that syncs between the two platforms: call status!
How it works
Now, all your inbound calls in ServiceTitan will sync into Hatch so that you can target contacts with outreach campaigns based on call status. All call statuses will sync over from ServiceTitan:
- Abandoned
- Unbooked
- Excused
- Booked
- Not lead
- and so on
Abandoned call campaigns
For many of our customers, the abandoned call status is the most exciting, because now you can reach back out immediately to leads and customers whose call you missed. And with your AI standing by ready to handle their response, you can ensure that you are engaging with them when their intent is highest.
We've added an audience template into Hatch for this case:
For more on Hatch and ServiceTitan, view our Hatch and ServiceTitan integration help page.
You can also refer to ServiceTitan's help article on abandoned calls.
Start your first call status campaign in Hatch today
This feature has been a popular request, and now it's yours! Hatch customers, reach out to your Account Manager here with any questions you have.
Non Hatch customers, you can find Hatch in the ServiceTitan Marketplace or book a demo with us here.