Hatch Customer Advisory Summit
New York City • March 30- Apr 1, 2026
About
You're invited to Hatch's NYC headquarters this spring for our inaugural Customer Advisory Summit — an exclusive gathering of our most valued customers.
You'll get a first look at where Hatch is headed, share your feedback on our product roadmap, and help shape what we build next — all alongside great food, elevated dinners, and the best of NYC.
Agenda
An invite-only summit combining collaboration, connection, and NYC experiences.
Throughout the day
Arrivals & hotel check-in
The Hatch team will be available for greetings and logistics support.
6:00 PM – 8:00 PM
Welcome Dinner
We'll kick things off with delicious food and drink right at the Soho Grand.
8:00AM – 9:00AM
Breakfast
Grab some good food, get to know each other, and settle in for the day.
9:00 AM – 9:30 AM
Keynote: Why you're here
Hatch CEO and cofounder Chris Bache on what we're building, how it connects to your business goals, and why it starts with you.
9:30 AM – 9:45 AM
Open floor
A quick chance to react and share what's top of mind for you.
9:45 AM – 10:00 AM
Coffee break
10:00 AM – 10:45 AM
Hatch roadmap
VP of Product Diana Hsieh walks through what's being built, what's coming next, and the thinking behind the roadmap — setting the stage for your feedback.
10:45 AM – 11:00 AM
Quick group reactions
Another chance to weigh in before the deeper sessions.
11:00 AM – 11:45 AM
Breakout sessions, round I
Smaller group discussions led by Hatch product leaders — this is where your input directly shapes what we build next.
12:00 PM – 1:00 PM
Lunch
A relaxed, hosted lunch to continue the conversation and recharge.
1:00 PM – 1:45 PM
Breakout sessions, round 2
New group, fresh perspectives. Rotate and keep the conversation going.
2:00 PM – 3:00 PM
Free time
Use this time for 1:1s with your account manager or product team, connect with fellow attendees, or head back to the hotel to recharge.
3:00 PM – 3:45 PM
Panel
A panel conversation on AI and where the industry is headed — featuring leaders from Hatch, Yelp, and fellow customers. Followed by open Q&A.
5:00 PM – 10:00 PM
VIP experience
What's a trip to NYC without a night out?
5:00 PM dinner @ Bobo
8:00-9:30 PM Comedy show @ Village Underground
Hotel check-out and travel home at your convenience
Thanks for coming out!
Why attend?
Shape what Hatch builds next
Your feedback drives our roadmap. Help define the features and direction for 2026 and beyond.
Connect with industry leaders
Meet executives from top service brands navigating the same growth challenges you are.
Lead the AI shift
Explore how AI is reshaping service ops—and position your business ahead of the curve.
RSVP to the Hatch Customer Advisory Summit
Venue
Hatch HQ — SoHo, NYC
The summit will take place at Hatch's NYC headquarters at 600 Broadway, New York, NY 10012.
Note: If using GPS, make sure you include the 10012 zip code! GPS will say that "Soho - Ultra Sport" is at this address, and that is correct!
Accommodations are at the Soho Grand Hotel, located at 310 West Broadway, New York, NY 10013 — just a short walk from the venue.
FAQs
Hatch will cover hotel, local transportation, meals, and experiences for you and a guest — you’ll just handle your flight.
We are located at 600 Broadway
New York, NY 10012
Seating is limited for the summit, so just let us know if you'd like to bring someone and we'll confirm whether there's room.
Nope! Once you RSVP on this page, we will add you to the hotel list and all that's left to do is check in when you arrive in-person.
Business casual. The evening experiences are a step up but nothing formal — smart casual is perfect.
Yes, we'll have a professional video crew and photographer on site Tuesday capturing the day. If you have any concerns, just let us know.
You can reach out to Kristen or Ally at any time. Call, email, or text:
• Kristen McCormick: [email protected] | 781-572-2324
• Ally Buzzanga:
[email protected] | 732-615-8822
Help us build what's next
RSVP to weigh in on the future of Hatch, and enjoy NYC while you're at it!