See how Hatch compares
Hatch is the complete AI CSR platform, with voice, SMS, and email at every stage of the customer journey.
Comparison
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Hatch AI
ServiceTitan
AI voice, SMS, and email
Booking on ServiceTitan calendar (Adjustable Capacity Planning)
Custom knowledge and prompting
Self-serve access and edit
Lead source integration with AI auto responding
Outbound campaigns –multi-channel (SMS, email, voice)
Outbound campaigns – multi-touch sequencing (Multiple days)
Same day campaign launch
Audience Builder leveraging ST data
Seamless trigger-based SMS automation
Speed to lead (Angi, Thumbtack, Scorpion, Webforms, Modernize, Homebuddy, Google LSA, Yelp, Facebook Ads, Networx, and more)
Estimate follow-up
Appointment confirmations
Lead nurture
Memberships and maintenance
Abandoned call follow-up
Marketing blasts
Referrals/reviews
Missed call follow-up
2-way communication in one place
All conversation history across channels in one thread
Customizable workspaces and inboxes
Single portal for human and AI CSRs
Communication reporting (response speed, response rates, by channel)
Appointment and sale reporting
Platform details
AI only works when it’s built into how your businessactually operates. Hatch unifies AI agents, human teams,and system integrations into one platform, so performancescales without adding complexity.
- Voice, SMS, and email AI that handles real conversations end-to-end
- Shared knowledge base trained on your business and data
- Edit behavior and responses anytime—no vendor dependency
- Reads and writes data across connected systems in real time
- Trigger sequences across every stage of the customer journey
- Custom targeting using CRM and lead-source integrations
- Multi-inbox workspace for teams, AI, and departments
- Visual boards to track, manage, and hand off conversations
- Best-practice templates for messages, campaigns, and AI agents
- Built-in compliance across voice, SMS, and email
- Guardrails & permissions for teams and locations
- Guided onboarding with a dedicated account manager
- Solutions engineering and ongoing technical support
- Support via Zoom, email, and in-app chat
- Performance, conversion, and ROI reporting
Customer Logo Wall
G2 Awards and Badges
Join the service brands accelerating revenue with AI
AI is redefining how service teams work. Here’s how top brands are shifting to faster, smarter, revenue-driving conversations.
Just over the last month, we booked 123 leads that we otherwise would not have answered with Hatch AI. That's real revenue on the board.
- Rich Jordan, CEO
We've nearly tripled our conversion rate on after-hours and overflow calls in just a matter of months.
- Reyn Rogers, Director of Strategic Growth
We grew over 30% last year and we didn't add any people to do all that work.
- Jason Dowdy, COO
Our Voice AI is asking the questions that we don't, and we're closing deals from it.
- Rowdy Boling, VP of Sales & Marketing
There's inflection, there's empathy. Denise asks the right questions to get to the real problem and we didn't even prompt her to.
- Adrianne Gosselin, Director of Marketing
Our CSRs aren't chasing leads anymore. The AI does all of that so they can focus on the ones ready to buy.
- Kelly Mesaris, VP of Operations
Hatch has been vital in our ability to grow as a company. It's not just helped us scale, but uncovered opportunities we would have missed.
- Stephanie Bradley, Marketing Director
Last year, out of the rehash follow-up team, we closed over $7 million worth of business.
- Matt Tyner, CMO
We have about $70 million in the last 12 months that has passed through Hatch.
- Bri Skiffington, Founder & CEO
